ServiceNow Functional ConsultantTechversant • Cochin / Kochi / Ernakulam
ServiceNow Functional Consultant
Techversant • Cochin / Kochi / Ernakulam
30+ days ago
Job description
Skills Required
Incident Management, Servicenow, Problem Management, Cmdb, Itil, Itsm, Change Management
Key Responsibilities
- Conduct workshops to gather requirements and define process flows
- Write BRDs, user stories, and acceptance criteria
- Support solution validation and UAT execution
- Align design with ITIL and organizational workflows
- Maintain documentation for processes and platform usage
- Collaborate closely with technical teams and business SMEs
Skills Required
Incident Management, Servicenow, Problem Management, Cmdb, Itil, Itsm, Change Management
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ServiceNow Functional Consultant • Cochin / Kochi / Ernakulam
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