Divisional Manager

Role & responsibilities

• To develop and implement services, strategies that align with the company's goals and objectives. This includes setting service standards, identifying customer needs and developing service plans.
• Track breakdown calls, manage preventive maintenance and ensure equipment calibration
• Responsible for adding new equipment to the scope for adding revenue.
• Ensure quality in service, PM, Asset mapping and documentation.
• Responsible for managing a team of service technicians, which includes setting performance, targets, providing training and support, and conducting performance evaluations.
• To ensure that their division is complying with all relevant regulations and standards.
• Developing and implementing action plan for penalty reduction.
• To ensure that their team delivers high quality service to customers, including maintenance, repair, and calibration of medical equipment.
• To manage the service budget for their area, which includes forecasting revenue, managing expenses and ensuring profitability.
• Monitor the customer satisfaction
• Attend customer meeting and mentoring to the team of district in charge / District Managers to make action plan in advance.
• Enhance technical capabilities on regular basis.
• Ensure customer satisfaction & to maintain healthy liaising with Hospital, Authorities & various other clients.

Skills Required

Team Handling, Leadership, Service Delivery, Excel, Leadership Skills, Decision Making