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Food & Beverage Hospitality Professional

Food & Beverage Hospitality Professional

Century Real Estate Holdings Pvt LtdBengaluru, Republic Of India, IN
30+ days ago
Job description

As a Guest Service Associate in the Food & Beverage department, you will be responsible for ensuring exceptional guest experiences through prompt and courteous service. You will assist in the smooth operation of the F&B outlets, maintaining cleanliness, and providing knowledgeable assistance to guests regarding menu items and services.

Responsibilities :

  • Greet guests promptly and courteously upon arrival at the F&B outlets.
  • Seat guests and provide them with menus in a timely manner.
  • Provide detailed information about menu items, including ingredients and preparation methods, and make recommendations based on guest preferences.
  • Take food and beverage orders accurately and enter them into the POS system promptly.
  • Relay orders to the kitchen and bar staff and ensure timely delivery of food and beverages to guests.
  • Monitor guest satisfaction and respond promptly and courteously to any complaints or concerns.
  • Ensure cleanliness and organization of the dining areas, including tables, chairs, and condiment stations.
  • Assist in the setup and breakdown of dining areas before and after service.
  • Maintain knowledge of current promotions, events, and special offers within the F&B outlets.
  • Handle cash and credit card transactions accurately and efficiently, following established procedures.
  • Collaborate with other team members to ensure smooth operation and guest satisfaction.
  • Adhere to all health and safety regulations and guidelines to ensure a safe environment for guests and staff.
  • Attend staff meetings and training sessions as required.
  • Perform other duties as assigned by the Food & Beverage Manager or supervisory staff.

Qualifications :

  • Bachelors in hospitality management is preferred
  • Previous experience in a customer service role, preferably in the hospitality industry.
  • Strong communication and interpersonal skills.
  • Ability to work effectively in a fast-paced environment and remain calm under pressure.
  • Excellent multitasking abilities and attention to detail.
  • Basic math skills for handling cash and processing transactions.
  • Knowledge of food and beverage products, including ingredients and preparation methods, is desirable.
  • Ability to work flexible hours, including evenings, weekends, and holidays.
  • Physical ability to stand for extended periods and lift moderate weights.
  • Positive attitude and willingness to go above and beyond to ensure guest satisfaction.
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    Hospitality Beverage • Bengaluru, Republic Of India, IN