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▷ (Immediate Start) Cluster Manager - Marine Claims

▷ (Immediate Start) Cluster Manager - Marine Claims

Edme Insurance BrokersIndia
5 hours ago
Job description

Team Management & Operations

  • Supervise and guide a team of claims executives handling commercial lines claims.
  • Allocate workloads, set priorities, and ensure adherence to service level timelines.
  • Review claim files for accuracy, completeness, and compliance with internal and regulatory standards.
  • Conduct regular team meetings and performance reviews.

2. Claims Handling & Support

  • Oversee the end-to-end claim process — from notification to settlement — ensuring timely communication and fair resolution.
  • Liaise with insurers, surveyors, and clients to ensure smooth claim progression.
  • Support team members in complex or high-value claims.
  • Ensure prompt registration, documentation, and follow-up for all reported claims.

    • 3. Client Servicing

  • Serve as an escalation point for client queries or disputes.
  • Provide technical guidance to clients regarding claim procedures and documentation requirements.
  • Maintain strong relationships with key corporate clients and ensure client satisfaction through proactive communication and problem resolution.

    • 4. Compliance & Reporting

  • Ensure adherence to IRDAI and internal audit requirements.
  • Maintain records and documentation for audit and compliance purposes.
  • Generate periodic MIS reports and provide claim analytics to management.
  • Identify process improvements and implement best practices in claims management.

    • 5. Training & Development

  • Train and mentor junior team members on claims processes and customer service excellence.
  • Conduct knowledge-sharing sessions on new insurance products, claim trends, and policy wordings.
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