Global Network Operations - Specialist

Key Responsibilities

• Manage major network incidents and critical migrations effectively.
• Perform SME-level troubleshooting for complex network issues, ensuring rapid recovery through technical solutions.
• Engage with external service providers, vendors, Advanced TAC, regional and global network teams, security teams, and broader technology support teams, as well as management and application / business support.
• Oversee the excellence of Incident, Problem, and Change Management for SCB Global Network Infrastructure.
• Lead high-priority incident calls that involve multi-component and multi-platform challenges, collaborating with peer infrastructure teams such as OS Platforms, Middleware, Database, and Application support.
• Conduct comprehensive root cause analysis and provide regular reporting on production issues to align with business and technology needs.
• Support system audits as required, ensuring all vulnerabilities are addressed and documented.
• Propose and manage relevant end-to-end service improvement initiatives aimed at risk mitigation and enhancing service stability.
• Maintain accurate and up-to-date information regarding network physical and logical inventory, network diagrams, traffic flow, technical troubleshooting documents, and operational processes.
• Continuously identify problematic areas and implement permanent solutions.
• Communicate and interact with clients to provide expert guidance.
• Assist in the implementation of global projects, managing processes and documentation as needed for each project.
• Offer technical direction for systems migration and integration efforts.
• Meet and exceed established service level metrics regarding timeliness and accuracy.
• Collaborate as part of a global team to manage operations for multiple applications across various shifts.
• Contribute to the formulation of both short- and long-term strategic goals for network improvement.
• Adhere to shift roster as the position requires work on a rotating schedule, often including mornings, evenings, nights, weekends and holidays.

Qualifications

Skills And Experience

About Standard Chartered

We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.

Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion.

Together We

What We Offer

In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.

Skills Required

VMware, akamai, imperva , Juniper Srx, Dns, Juniper, Zscaler, Fortigate, F5, Dhcp, Ipam, Vmware Nsx, Cisco