L And D VTH Senior Associate - MENA Assurance Learning Deployment Specialist

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Job Title : VTH L&D Learning Deployment Specialist

Job Summary :

Talent Services (TS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.

Learning VTH supports a specific Region and acts as part of the extended Region Learning team.

VTH works in a fully integrated way with onshore Learning colleagues, participating in meetings, projects and planning activities as part of one team and is aligned with the Learning Global Process Model and initiates learning processes via existing workflow (SNOW intake forms) for execution by TSS managed services (CAT and DAT).

TS Senior Associate - Learning Deployment Specialist – This role is responsible for the deployment of multiple courses within one or more curriculum working alongside the Senior Deployment specialist and / or Learning Program Manager. Also, it will be responsible to create learning courses, execute deployment plans, track budgets and manage the end-to-end execution. Provides oversight of Learning administration activities and reports on course feedback.

Applications Used : SuccessFactors (Learning Management System), Service-Now, Calculo, Other L & D specific tools

Shift : MENA shift

Essential Functions of the Job :

Responsibilities :

• Build initial course scheduling offering schedule for review
• Submit requests to Schedule Offerings and to publish content in SuccessFactors
• Support the end-to-end execution of Learning course deployment plans and budgets, including conference and event management including :
• Venue booking and management
• Management of training material
• Monitoring of participant nominations working alongside GDS TSS Deployment Administration team
• Management of learner cancellations, no shows and missed sessions, including coordinating training dates and nominations
• Manage the budget, accruals, forecasts and actual costs of courses you are responsible for, supporting all Finance related activities as set out in the Learning Deployment model
• First point of contact for queries from the practice in relation to the courses assigned, in addition to ongoing management of learning mailboxes and referrals from GDS TSS
• Prepare facilitators for delivery of learning courses (logistics) and support in the management of facilitators
• Provide oversight of learning deployment administration activities taking responsibility for the detailed review of work performed by the GDS TSS Deployment Administration team assigned.
• Manage and maintain SharePoint sites and maintain content relevancy for SL, curriculum, program or course including joining instructions (if required), learner, facilitator information
• Build and maintain close working relationships with TSS Learning deployment administration contacts (where relevant) Coach and support the GDS TSS Learning administrators to increase their knowledge, skills and competence within their role along with their understanding of the region by providing transparent and supportive feedback
• Learning on-site support (as required)
• Realise operational excellence through maintaining thorough understanding of, and adherence to, the Regional Learning Deployment Operating Model
• Develop and maintain relationships with key stakeholders relevant for courses and client group, to enable the successful deployment. Stakeholders may include GDS TSS, Learning Consultants (Senior Deployment Specialists), Facilitators, external suppliers, Service Line resourcing teams, Learning Champions, Quality and Efficiency networks, ROI and FSO
• Support the induction of new team members
• Support the hosting and production of online modules, webcasts and virtual learning projects. Advise on best practice, for example interactivity during virtual classroom sessions.
• VC producer role where Global VC team can’t support
• Ideas generation and rollout of networking elements within virtual learning programmes
• Access reports on Learning course L1 – L3 evaluation feedback
• Contribute to other activities or projects across the wider Talent Development function

Knowledge and Skills Requirements :

Other Requirements :

Job Requirements : Education :

Experience :

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