Genesys EngineerTP • kollam, India
No longer accepting applications
Genesys Engineer
TP • kollam, India
2 days ago
Job descriptionExtensive experience with API development and web services (REST, SOAP). Knowledge of outbound campaign management and dialing modes (predictive, progressive, preview). Hands-on experience with scripting languages (JavaScript, Python) for automation and customization. Excellent problem-solving skills and attention to detail. Strong communication skills and ability to work collaboratively with technical and non-technical teams. Proven experience in deploying and managing Genesys Cloud CX platforms. Strong understanding of cloud-based contact center architecture and components. Experience with IVR design, call flow development, routing strategies, and omnichannel solutions. Genesys Cloud certifications (such as Genesys Cloud Certified Professional) are a plus.
Key Responsibilities :
- Collaborate with stakeholders to gather requirements and translate them into effective technical solutions.
- Develop and implement automated workflows and integrations between Genesys Cloud and other enterprise systems, with a strong emphasis on API development.
- Create and maintain custom scripts (JavaScript, Python) to enhance platform functionality and automation.
- Design, deploy, and manage Genesys Cloud CX solutions to meet business requirements.
- Customize and configure the Genesys Cloud platform, including call routing, IVR, omnichannel features, and outbound campaign functionalities.
- Provide ongoing support and troubleshooting for Genesys Cloud environments.
- Monitor system performance, ensure high availability, and conduct regular system optimizations.
- Document designs, configurations, and operational procedures.
- Train and mentor internal teams on Genesys Cloud capabilities and best practices.
- Stay up to date with Genesys Cloud features and updates, applying new knowledge to enhance platform capabilities.
Qualifications (in order of priority) :
Create a job alert for this search
Engineer • kollam, India
Related jobs
IMS Engineer
IBU • Kollam, IN
Role : QAE- 5GC IMS Voice & Messaging Engineer.QAE- 5GC IMS Voice & Messaging Engineer” is the role to manage and to work proactively to drive initiatives around the operational delivery capabilitie...Show more
Last updated: 1 day ago • Promoted
Senior Software Engineer
Jobworld Management Consultancy LLC • Kollam, IN
Senior Genesys Cloud Developer - India (WFH).We are seeking a Senior Genesys Cloud Certified Developer with deep, hands-on expertise across the full range of Genesys Cloud CX capabilities.The ideal...Show more
Last updated: 10 hours ago • Promoted • New!
GTM Engineer
FullFunnel • Kollam, IN
At FullFunnel, we don’t believe growth should rely on manual grind—we believe in.That’s why we’re looking for a.This is not your average ops role.
If you geek out on solving complex system puzzles a...Show more
Last updated: 30+ days ago • Promoted
Lead Engineer
Hyqoo • Kollam, IN
Design, deploy, and manage AWS cloud infrastructure, including EC2 instances, S3 buckets, VPCs, RDS databases, and Lambda functions.
Assist in the design, implementation, and maintenance of backup, ...Show more
Last updated: 25 days ago • Promoted
Principal Technical Engineer(Configurations)
Qinecsa Solutions • Kollam, IN
We are seeking a Principal Technical Engineer to develop and deploy client configurations for our flagship Qinecsa Vigilance Workbench signal detection platform.
The ideal candidate will be dynamic ...Show more
Last updated: 30+ days ago • Promoted
APM Engineer-LeanIX
Zensar Technologies • kollam, kerala, in
We are seeking a detail-oriented and strategic Application Portfolio Management (.This role is critical in capturing, analyzing, and maintaining application metadata to assess current technology us...Show more
Last updated: 1 hour ago • Promoted • New!
Senior RTL Design Engineer
MosChip® • Kollam, IN
Experience in Logic design / RTL coding is a must.Experience is SoC design and integration for complex SoCs is a must.Experience in Verilog / System-Verilog is a must.
Experience in Multi Clock design...Show more
Last updated: 14 days ago • Promoted
Generative AI Engineer
Avensys Consulting UK • Kollam, IN
Rate : 450-500 GBP Per Day – Inside IR35 MAX.The Gen AI Engineer will be a specialized type of artificial intelligence professional, focused on designing, developing & implementing generative AI mod...Show more
Last updated: 1 day ago • Promoted
DDI ENGINEER
TWO95 International, Inc • Kollam, IN
Salary – Market (Based on the experience).Networking Professional (DNS, DHCP and IPAM (DDI).ONE+ years network and DDI experience.
Experience with Active Directory.Experience with Linux based OS.Exc...Show more
Last updated: 9 days ago • Promoted
DevOps / Platform Engineer
Tritonium • Kollam, IN
Tritonium is an AI-powered SaaS platform that transforms app store reviews into actionable insights for mobile product teams.
Our infrastructure processes millions of reviews, orchestrates AI analys...Show more
Last updated: 1 day ago • Promoted
Lead Kernel Engineer
L&T Technology Services • Kollam, IN
L&T Technology Services Limited (LTTS) is a global leader in Engineering and R&D (ER&D) services.With 816 patents filed for 57 of the Global Top 100 ER&D spenders, LTTS lives and breathes engineeri...Show more
Last updated: 21 days ago • Promoted
Genesys Cloud Bot Developer
ACL Digital • Kollam, IN
ACL Digital (An Alten Group Company) hiring for Genesys Cloud Bot Developer.Interested candidates can reach out at.Notice Period : Less than 2 Weeks.
IVR and chatbots within the Genesys Cloud CX envi...Show more
Last updated: 2 days ago • Promoted
GenAI Solution Architect
Theron Solutions • Kollam, IN
Hands on proficiency in Design and Architecture of the platforms.Good awareness of the design patterns & implementation experience.
Handson Proficiency in JavaScript / TypeScript, Python, or Go.Experi...Show more
Last updated: 22 days ago • Promoted
AI Applications Engineer
Linksoft Technologies • Kollam, IN
Position : AI Applications Engineer.We’re building agentic AI apps for real business use—voice / chat agents that orchestrate workflows across CRMs / ERPs and internal tools.
You’ll help us shipfeatures ...Show more
Last updated: 1 day ago • Promoted
Devops / Platform Engineer
Tritonium • Kollam, Republic Of India, IN
Tritonium is an AI-powered SaaS platform that transforms app store reviews into actionable insights for mobile product teams.
Our infrastructure processes millions of reviews, orchestrates AI analys...Show more
Last updated: 14 hours ago • Promoted • New!
Ims Engineer
IBU • Kollam, Republic Of India, IN
Role : QAE- 5GC IMS Voice & Messaging Engineer.QAE- 5GC IMS Voice & Messaging Engineer” is the role to manage and to work proactively to drive initiatives around the operational delivery capabilitie...Show more
Last updated: 14 hours ago • Promoted • New!
Senior GenAI Engineer
Mitra AI • Kollam, IN
AI System Design & Development : .Architect, develop, and deploy large-scale Generative AI, LLM-based systems, including intelligent agents and automation workflows.
LLM Integration & Optimization : .In...Show more
Last updated: 14 days ago • Promoted
Automation Engineer / Devops Engineer
DigiHelic Solutions Pvt. Ltd. • Kollam, Kerala, India
Automation Engineer Job description The Automation Engineer will be responsible for designing, developing, and executing automated workflows to support the migration of source control systems fro...Show more
Last updated: 2 hours ago • Promoted • New!