IAM Wso2

About Company :

Our client is a global technology consulting and digital solutions company that enables enterprises to reimagine business models and accelerate innovation through digital technologies. Powered by more than 84,000 entrepreneurial professionals across more than 30 countries, it caters to over 700 clients with its extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes.

Job Title : IAM Wso2

Location : – Bangalore (Global village Tech Park)

Experience : 6 to 10 Years

Employment Type : Contract to Hire

Work Mode : Hybrid

Notice Period : Immediate Joiners Only

Job Description :

Customer Ask : WSO2 as Identity Server

• WSO2 is used as an Identity and Access Management (IAM) platform for authentication and authorization across multiple applications and environments (production, staging, non-production, DR, etc.).
• The customer expects the MSP to provide end-to-end operational support, including :

o Day-to-day management, monitoring, and troubleshooting of WSO2 services.

o Ensuring high availability, security, and compliance of the identity infrastructure.

o Supporting integrations with other enterprise systems (e.g., SSO, federation, MFA, user lifecycle management).

o Managing upgrades, patches, and vulnerability remediation for WSO2 and its plugins.

o Maintaining documentation, SOPs, and knowledge base for all WSO2-related operations.

o Supporting audits, compliance checks, and reporting as per Client’s policies.

2. MSP Responsibilities (from SOW and Contract)

A. Operations & Support

B. Security & Compliance

C. Service Levels & Reporting

D. Knowledge Management

3. Key Points for MSP Support

4. Environment & Tools