Analyst, Info Sys 4
KLA is seeking a Senior Unified Communications (UC) Engineer to join our IT group. This pivotal role involves designing, implementing, and managing enterprise-wide communication systems across a global organization, with a strong emphasis on Zoom Telephone services, Microsoft Teams telephony, AV Zoom Rooms, and advanced SBC / contact center management.
Key Responsibilities
- Manage and optimize Zoom telephony infrastructure , including contact centers, ensuring seamless voice and messaging services.
- Deploy and maintain AudioCodes SBCs and OVOC servers , ensuring system reliability and compliance.
- Administer and manage OVOC server licenses for global operations.
- Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model, ensuring seamless integration with global telephony services and compliance with regional regulations.
- Oversee SIP trunking, call routing, and emergency calling configurations.
- Design, deploy, and manage AV Zoom Rooms , ensuring an optimal user experience.
- Collaborate with vendors to implement solutions that meet organizational AV requirements.
- Provide ongoing support for AV systems , including firmware updates and troubleshooting.
- Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems.
- Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure.
- Stay ahead of UC technology trends to identify opportunities for improvement.
- Provide strategic input to roadmap planning , focusing on scalability and global UC solutions.
- Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures.
- Ensure adherence to global security, compliance, and privacy standards.
Skills
Proficiency in Zoom and Microsoft Teams UC platforms , including telephony and AV solutions.Expertise in AudioCodes SBCs and OVOC servers.Strong knowledge of SIP trunking, call routing, and global telephony integrations.Experience in AV Zoom Rooms design, setup, and management.Proven ability to integrate UC platforms with O365, Active Directory, and other IT systems.Strong knowledge of network protocols, security, and compliance for UC systems.Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions.Experience in large-scale enterprise UC deployments , especially in global environments.Strong troubleshooting, analytical, and problem-solving skills.Excellent communication skills to interact with global teams and non-technical stakeholders.Project management skills to lead end-to-end UC implementations.Collaborative mindset to work effectively across departments and vendors.Qualifications
Degree in Computer Science, Information Technology, Electronics & Communication, or a related field; or equivalent practical experience in Unified Communications.Certifications such as Microsoft Teams Administrator Associate or Enterprise Voice, AudioCodes Certified Associate (ACA) or Professional (ACP), Zoom Administrator, and ITIL are preferred.Familiarity with compliance and regulatory requirements for telephony in India and globally (Added Advantage).Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft (Added Advantage).Experience managing vendor relationships and contributing to global UC strategies (Added Advantage).Understanding of IT infrastructure and Unified Communications roadmap planning (Added Advantage).Skills Required
Sip Trunking, Call Routing, Network Protocols, Problem-solving, Troubleshooting