Project Manager

OVERVIEW Gracenote is an entertainment data and technology provider powering the world’s top music services,automakers, cable and satellite operators, and consumer electronics companies. At its core, Gracenote helpspeople find, discover and connect with the entertainment they love. Gracenote customers receive products thatare the result of the combined efforts of the Content, Technology and Product organizations.Work closely with Sales, Customer Experience, Product and other groups outside of Content to define anddocument new requests of the Content org, communicate those requirements to the Content Operational leads,and ensure that Content fully meets those needs on time and on budget. Ensure that Content is complying withSLAs and coverage levels, and drive corrective actions as needed. Contribute to Content Delivery SOPs andbest practices.As a Project Manager, you will lead complex, multi-disciplinary projects from start to finish — working withstakeholders to independently define and plan requirements, manage project schedules, identify risks, managemitigation plans, and communicate clearly across the company. By joining our team you will have theopportunity to work on high-visibility projects and processes, establishing and maintaining customer lifecycleand health programs that ensure outstanding customer experiences and satisfaction.

Responsibilities :

• Main liaison to Sales, Customer Experience and Product for Content-specific needs and requests for
• assigned customers or products
• Receive requirements and work with Content operations leads to create Cost and / or resource estimates
• & Actionable work plans.
• Lead and manage Content projects and initiatives and and keep stakeholders informed
• Ensure designated top accounts and / or SLAs in the market have up-to-date health reports and monitor
• for compliance. Follow and assist on plans for any coverage gaps
• Maintain and monitor reports and presentations representing general Content coverage and capability
• Represent Content in Pre-Sales, Implementation and Post-Sales customer meetings
• Lead new SLA and RFP projects for Content. Develop and maintain comprehensive project plans,
• including timelines, milestones, resource allocation, and risk mitigation strategies.
• Quality control - works closely with the Quality Office to promote and maintain a quality first mindset in
• the teams and to support continuous quality improvement
• Facilitate effective communication and collaboration among diverse stakeholders, fostering a culture of
• ownership and accountability.
• Monitor project progress, identify and proactively address roadblocks, and implement corrective actions
• as needed.
• Identify opportunities to streamline processes and enhance efficiency across touchpoints within and
• outside the Content organisation.

REQUIREMENTS / QUALIFICATIONS

MINIMUM EXPERIENCE & EDUCATION :

ABOUT THE TEAM Gracenote, a Nielsen company, provides music, video, and sports content along with technologies to theworld's hottest entertainment products and brands, which is also a global standard for music and videorecognition which is supported by the largest source of entertainment data. Gracenote features descriptions ofmore than 200 million tracks, TV listings for 85+ countries, and statistics from 4,500 sports leagues andcompetitions. ABOUT NIELSEN By connecting clients to audiences, we fuel the media industry with the most accurate understanding of whatpeople listen to and watch. To discover what audiences love, we measure across all channels andplatforms⁠—from podcasts to streaming TV to social media. And when companies and advertisers are trulyconnected to their audiences, they can see the most important opportunities and accelerate growth.Do you want to move the industry forward with Nielsen? Our people are the driving force. Your thoughts, ideas,and expertise can propel us forward. Whether you have fresh thinking around maximizing a new technology oryou see a gap in the market, we are here to listen and act. Our team is made strong by a diversity of thoughts,experiences, skills, and backgrounds. You’ll enjoy working with smart, fun, curious colleagues, who arepassionate about their work. Come be part of a team that motivates you to do your best work!