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AM - Product Operations
ConfidentialBengaluru / Bangalore30+ days ago
Job descriptionIdentify user pain points and build intuitive digital and support journeys Analyze drop-offs and support data to drive upsell / cross-sell opportunities Manage stakeholder communications and align on prioritization of fixes and features Use first-principles thinking to lead new initiatives for improving customer experience
Key Deliverables
- Own and optimize end-to-end customer journey for merchant lending on the PhonePe for Business app
- Collaborate with cross-functional teams to prevent support issues and reduce ticket volume
- Drive product and process improvements using data insights and VOC
- Partner with Sales, Product, and Business to execute scalable growth and support strategies
Role Responsibilities
Skills Required
Operations Management, Customer Experience, Project Management, Stakeholder Management, Business Analysis
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Operation • Bengaluru / Bangalore
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