07 / 11 / 2025 Customer Care Executive

deliver concise and accurate data and insights gathered from clients Proactively drive customers to boutiques and connect customers with the appropriate boutique colleagues to ensure the most luxurious customer journey Be able to multi-task on various systems whilst independently handling calls, waiting list transactions, emails and live chat in regard to a wide range of requests Ensure clear and accurate data capture, be able to provide both quantitative and qualitative insights of customers’ voices Handle customer’s feedback / complaint in a timely and effective way, identify trends in customer satisfaction or dissatisfaction and regularly share with Retail teams What you will bring You are passionate about the client service & client relationship Mature and logical, with critical thinking and courageous in making sound decisions Outstanding written and fluent verbal communication skills Strong computer and typing skills. CRM tool experience is a plus The ability to learn on the fly and perform under ambiguity Possess a collaborative and team spirit nature Self-driven, have flexible mindset to work in fast paced environment Able to withstand retail working hours and work on weekends and public holidays Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, and the business, and develop their personal motivations. This means everyone can grow, continue to be inspired, and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organization and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as well-being programs, learning and development opportunities, and parental leave for all parents globally.