Job Summary :
We are seeking a seasoned professional to join our team as a Technical Services Manager. This role will be responsible for driving business growth by strengthening service levels to customers.
Key Responsibilities :
- Develop and execute strategies to enhance customer satisfaction and loyalty.
- Collaborate with cross-functional teams to deliver technical solutions that meet customer needs and drive joint business growth.
- Identify and capitalize on new opportunities to create value for key accounts and distributors.
- Build strong relationships with customers and establish access to their operation teams.
- Lead the development and communication of product upgrades, new solution identification, and technical support to customer teams.
- Contribute to key projects initiated by RD and commercial teams, providing a technical perspective.
Qualifications :
Bachelor's or Master's degree in bio-engineering, chemical engineering, or relevant fields, with expertise in enzyme know-how, applications, trouble-shooting, and engineering knowledge.5+ years of experience in Enzyme business, Grain processing, Technical services, or Business Development is preferred.Experience working in production / process environments, distilling, or starch industries is highly valued.Proven track record in Enzyme Technical services / AR / MKT / BD, with rich experience in grain process application areas, including ethanol and starch.Excellent communication skills, fluency in English, and ability to collaborate effectively with internal stakeholders across a multi-cultural organization.Strong business acumen and ability to work comfortably in matrix organizations.Able to travel extensively for long periods (at least 1 / 3 of working time).Proficient with Microsoft Office tools (PowerPoint, Excel).What We Offer :
A dynamic and collaborative work environment.Ongoing training and development opportunities.A competitive compensation package.Additional Information :
This role requires a high level of autonomy and flexibility, with the ability to work independently and collaboratively as needed.