Regional Collections Manager

Job : Regional Collection Manager – Retail Assets (Pre-NPA & NPA)

Position Title : Regional Collection Manager

Business Vertical : Retail Assets (Auto Loan, CVCE, Personal Loan, Two-Wheeler Loan)

Key Responsibilities

Portfolio Management

Manage and control the Pre-NPA and NPA buckets of Auto Loan, CVCE, Personal Loan, and Two-Wheeler loans.

Monitor delinquency trends, take proactive measures to reduce roll-forwards, and improve recovery efficiency.

Achieve regional collection efficiency and resolution targets as per defined KPIs.

Team Management

Lead, guide, and mentor a team of 5 on-roll employees (Collection Managers / Officers).

Ensure the team is aligned with collection strategies, compliance practices, and performance benchmarks.

Provide regular training and performance reviews to drive productivity and accountability.

Agency & Vendor Management

Handle and monitor collection agencies and field executives appointed in the region.

Ensure agencies adhere to bank policies, code of conduct, and regulatory guidelines.

Evaluate agency performance through regular audits, reviews, and incentive structures.

Stakeholder Management

Work closely with business teams, risk management, and legal departments for effective portfolio resolution.

Liaise with regional leadership for resource planning, policy feedback, and escalations.