People Consulting-Service Delivery-Senior Manager

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Job Description : Senior Manager – Grade 3 / Associate Director – People Consulting Service Delivery

Grade : SM3 / Associate Director

Business Unit : People Advisory Services – People Consulting

Position Summary

We are seeking a strategic and experienced Senior Manager / Associate Director to lead and oversee the delivery of People Consulting services across multiple branches and workstreams. This role will drive excellence in service delivery across HR Transformation, Learning & Development, Organisation Design, and Workforce Transformation, ensuring alignment with EY's global methodologies and FY26 strategic priorities.

The ideal candidate will bring deep consulting expertise, delivery leadership, and a passion for innovation, with a strong focus on client impact, operational excellence, and team development.

Key Responsibilities

Service Delivery Oversight

• Lead multi-workstream delivery across Workforce Transformation, L&D, OCM, and Organization Design.
• Ensure consistent application of EY's consulting playbook, frameworks, and methodologies.
• Drive operational excellence, standardization, and scalability across engagements.
• Monitor KPIs, SLAs, and client satisfaction metrics across branches.

Strategic Execution

Client And Stakeholder Engagement

Practice Development And Innovation

People And Project Management

Skills And Attributes For Success

Qualifications

Preferred Certifications

EY | Building a better working world

EY is building a better working world by creating new value for clients, people, society and the planet, while building trust in capital markets.

Enabled by data, AI and advanced technology, EY teams help clients shape the future with confidence and develop answers for the most pressing issues of today and tomorrow.

EY teams work across a full spectrum of services in assurance, consulting, tax, strategy and transactions. Fueled by sector insights, a globally connected, multi-disciplinary network and diverse ecosystem partners, EY teams can provide services in more than 150 countries and territories.

Skills Required

Project Management, Stakeholder Management, Change Management, hr transformation, operating model design