Associate General Manager

We are seeking a results-driven Associate General Manager to lead a large inside sales operation. The ideal candidate will be responsible for driving revenue generation, managing team performance, and implementing strategic initiatives to optimize sales processes and ensure a high level of customer satisfaction.

Roles and Responsibilities

• Revenue Generation : Drive the achievement of overall sales targets across all assigned verticals through inside sales . Monitor and ensure a minimum of 90% attainment of revenue goals and at least 80% target achievement per vertical.
• Team Performance & Productivity : Manage the productivity of approximately 200 telecallers , ensuring a minimum of 10 calls / hour / telecaller and a lead conversion rate of at least 10% . Implement training and motivation strategies to improve performance.
• Leadership & Team Development : Oversee and support the performance of 6 Team Leaders and 4 Sales Managers . Ensure all Team Leaders achieve at least 90% of their targets and that all managers adhere to their performance goals.
• Process Optimization & Quality Control : Ensure full compliance with defined sales processes and SLAs (Service Level Agreements) . Conduct regular audits, provide feedback, and aim for a customer satisfaction (CSAT) score of 85% or higher.
• Reporting & Strategic Input : Ensure timely, accurate, and error-free reporting of sales performance data. Contribute at least one actionable strategic recommendation per month to optimize sales strategy and revenue outcomes.

Skills Required

Skills Required

Revenue Generation, Productivity Enhancement, Team Development, Leadership Skill, Quality Control, Process Optimization, Reporting Skills