Operations Lead

Shift- Night Shift ( USA Shift)

Position Overview

We are setting up a new in-house operations center in Kolkata to manage our U.S. and Canada short-term rental (Airbnb) business. The Operations Manager will lead this office, oversee day-to-day activities, manage multiple departments (Customer Support, Bookkeeping, Marketing, Onboarding, and Sales), and ensure all operations run smoothly across time zones.

This is a leadership role for someone with experience in BPO, hospitality, or property management who can take ownership, build systems, and manage a growing team.

Key Responsibilities

• Supervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales).
• Office & Team Management
• Supervise daily operations and ensure timely task execution across all teams (CS, Finance, Marketing, Onboarding, Sales).
• Create and manage team schedules, especially for U.S. time zone coverage (evening / night shifts).
• Monitor performance, attendance, and output of all team members.
• Conduct daily briefings and weekly performance review meetings.
• Oversee recruitment, onboarding, and training of new staff with HR support.

📊 Operations Oversight

💬 Communication & Coordination

Financial & Administrative Oversight

Business Growth & Quality Control

WALK-IN INTERVIEW DETAILS

Thank you for applying to join our team at Guestilo.

We are conducting walk-in interviews for all positions every day :

10 : 00 AM to 3 : 00 PM

Monday to Sunday

Until December 7

You may walk in on any day that is convenient for you.

Please bring a copy of your CV

Kindly confirm your interview date by texting Chaitanya : +91 883 737 4672

Interview Venue (Mandatory Work Location)

Guestilo – Kolkata Operations Office

Office Space No. 704 , 7th Floor, THE-21

Block DN , Plot No-21, Sector-V, Salt Lake

Kolkata, West Bengal – 700091

(P.S. Electronic Complex, near College More Starbucks)

If you have trouble finding the building, please call Chaitanya :