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Production Support Engineer

Production Support Engineer

mthreeMumbai, Maharashtra, India
30+ days ago
Job description

mthree is seeking a Production Support Engineer to join a highly regarded Multinational Investment Bank and Financial Services Company.

Job Description :

Role : Production Support Engineer

Team : RPE

Location : Mumbai (Hybrid model with 2-3 days per week in the office)

Primary Responsibilities :

  • Handle production management services including end user support, systems monitoring, incident management, problem management, plant management and event management.
  • Build extensive business and application knowledge required for supporting client facing applications.
  • Diagnose and resolve application issues to ensure optimal performance and usability.
  • Develop automation to reduce toil, improve efficiency and eliminate customer impact.
  • Provide root cause analysis with recommendations for improvements.
  • Interface with Developers to drive application fixes with right business justification.
  • Configure application monitors using industry standard monitoring tools, as well as developing customized monitoring solutions.

Required Skills :

  • Typically, 2-4 years’ experience in a Production Support / Stability role.
  • Coding / scripting skills : Python / Perl / Shell (Any Two).
  • Strong debugging and problem-solving skills.
  • Understanding of Distributed Systems.
  • Understating of Database Concepts, SQL Queries and Database Performance.
  • Experience working with application Monitoring / Alerting Tools (Splunk, Elastic Search etc.).
  • Understanding of schedulers (Autosys, Control M, Comet etc.)

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