Customer Relationship Management Manager

We are looking for an experienced and passionate Customer Relationship Manager (CRM) to join our team at Nouria, a women’s designer label known for its timeless elegance, effortless luxury, and comfort-driven design philosophy.

candidate required 3–5 years of experience as a CRM / Client Servicing Executive in the luxury, fashion, or lifestyle segment.Strong communication and interpersonal skills with a warm, refined demeanor.Proficiency in CRM tools, Excel, and data tracking systems.Highly organized, detail-oriented, and customer-focused.Ability to manage multiple clients while maintaining brand tone and discretion.Oversee end-to-end customer interactions, from enquiry to post-purchase engagement.

Handle client queries, exchanges, and special orders with empathy and efficiency.Maintain and update customer data & CRM systems regularly.Coordinate with sales, merchandising, and production teams for smooth order flow and timely deliveries.