sap CPI consultant II

Job Description

Remaining Positions :

Details :

SAP CPI Consultant - Application Management Services (AMS) Support

Role Overview

The SAP CPI Consultant (AMS Support) will be responsible for providing Level 2 / 3 support for SAP Cloud Platform Integration (CPI) interfaces across the client's landscape. This role is crucial for ensuring the high availability, performance, and stability of mission-critical business integrations between SAP and non-SAP systems. The consultant must have a strong blend of technical expertise in SAP CPI and adherence to IT Service Management (ITSM) best practices.

Key Responsibilities

Incident and Problem Management

Incident Resolution : Provide expert-level troubleshooting, analysis, and resolution of incidents related to SAP CPI interfaces, integration flows (iFlows), and connectivity issues within agreed-upon Service Level Agreements ( SLAs ).

Root Cause Analysis (RCA) : Perform in-depth RCA for recurring or critical incidents to identify underlying problems, propose permanent fixes, and implement preventative measures to ensure system stability.

Ticket Management : Manage the full lifecycle of support tickets (Incidents, Service Requests, Problems) using IT Service Management tools (e.g., SAP SolMan, ServiceNow).

Interface Monitoring : Proactively monitor and manage the health of CPI integrations using the CPI monitoring tools, SAP Cloud ALM, or external monitoring solutions to ensure seamless data exchange.

Maintenance and Change Management

• Minor Enhancements : Implement minor changes, bug fixes, and continuous improvement initiatives for existing iFlows, mappings, and configurations.
• Deployment and Transport : Manage the transport of CPI artifacts (iFlows, value mappings, security artifacts) across tenants (DEV, QA, PROD) following established Change Management processes.
• Documentation : Maintain and update technical documentation, knowledge articles, run books, and interface landscape diagrams to ensure knowledge transfer and effective future support.
• System Upgrades : Participate in testing and validation efforts during SAP system upgrades, patches, and CPI version updates to ensure integration compatibility.

Technical and Collaborative

Technical Deep Dive : Perform error handling, message reprocessing, and configuration adjustments (e.g., security material updates, endpoint changes) within the CPI tenant.

Collaboration : Work closely with cross-functional teams, including SAP Functional Consultants (e.g., FI, MM, SD, HR), other technical teams, business users, and third-party vendors to resolve complex integration issues.

On-Call Support : Participate in an on-call rotation to provide off-hours and weekend support for critical business processes.

Job Requirements

Details :

Required Skills and Qualifications

Technical Expertise :

General Skills :

Pay Range : Based on Experience

Skills Required

Soap, Sap Ecc, Groovy Scripting, Saml, Xslt, Json, Http, Odata, Idoc, Xml, Sftp, Successfactors, Rest, Ariba, C4c