Talent.com
This job offer is not available in your country.
Engineer – IT Continuous Service Improvement

Engineer – IT Continuous Service Improvement

Hapag-LloydChennai, Tamil Nadu, India
15 hours ago
Job description

Engineer – IT Continuous Service Improvement

  • Full Time
  • Perungudi, Chennai, Tamil Nadu, India
  • With Professional Experience
  • 5 / 6 / 25

About Hapag-Lloyd

With a fleet of modern container ships and a Vessel Capacity 2.2 million TEU, as well as a Container Capacity 3.2 million TEU including one of the world’s largest and most modern reefer container fleets, Hapag-Lloyd is one of the world’s leading liner shipping companies. In the Liner Shipping segment, the Company has around 13. employees and offices in countries. Hapag-Lloyd has a container capacity of 11.9 million TEU – including one of the largest and most modern fleets of reefer containers. A total of liner services worldwide ensure fast and reliable connections between more than ports across the world. In the Terminal & Infrastructure segment, Hapag-Lloyd has stakes in 20 terminals in Europe, Latin America, the United States, India, and North Africa. The roughly 2. employees assigned to the Terminal & Infrastructure segment deal with terminal-related activities and provide complementary logistics services at selected locations.

THE IT ORGANIZATION

A globally focused shipping and terminal organisation, Hapag-Lloyd is continuing to drive an ambitious and complex change and transformational program to modernize the applications enabling the digital journey of its customers.Hapag-Lloyd’s strategy depends on a successful digital transformation.

As such, the business is building competitive advantage through technology and digitising interaction with customers and its core operational processes. Against this backdrop, the Global One IT has a mandate from the executive board to lead the technology transformation of Hapag-Lloyd.

This role is based in Chennai which has just recently been established as one of 3 global IT hubs for Hapag-Lloyd and will be the global IT development hub. The Software Engineer is required to play a crucial role in helping Hapag-Lloyd to achieve its goals by successfully innovating and creating world class solutions while optimizing the costs as efficiently as possible.

ABOUT THE ROLE

The IT Engineer for Continuous Service Improvement (CSI) will own, develop and manage the Continuous Service Improvement plan and detailed set of activities required to improve the service availability and performance. They will ensure that all parties from the Infrastructure & Operations function both internal or external to Hapag-Lloyd, including multiple suppliers, are involved and aligned with the engineering and infrastructure outcomes.

KEY RESPONSIBILITIES AND TASKS

  • Continuously monitor and assess IT services, processes, and systems to identify areas for improvement, and analyze data to prioritize and recommend changes that will have the greatest impact on service quality, efficiency, and customer satisfaction.
  • Collaborate with IT Service Management and Service Excellence teams to develop and implement plans to improve IT services, processes, and systems, and ensure that these plans are aligned with business objectives and IT strategies.
  • Design and implement metrics, dashboards, and monitoring systems to measure the effectiveness of IT services, processes, and systems, and to identify areas for improvement, and ensure that these metrics are aligned with business objectives and IT strategies.
  • Conduct regular reviews and audits of IT services, processes, and systems to ensure that they are operating efficiently and effectively, and to identify areas for improvement, and provide recommendations for improvement to IT teams and stakeholders.
  • Collaborate with IT teams, including development, operations, and support teams, to implement improvements to IT services, processes, and systems, and ensure that these improvements are properly tested, validated, and deployed to production.
  • BEHAVIOURS AND APPROACH

  • Strong team player
  • Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and teamwork
  • Management level person with good ability to negotiate
  • Experience with and sensitivity to different cultures
  • Ability to act under pressure and to manage efficiently crisis situations
  • Good in leadership, developing team members by inspiring, encouraging and providing constructive criticism to help improve performance
  • Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience, and common sense
  • Ability to speak to “non-IT” stakeholders in terms they will understand
  • Problem Solver
  • WORK EXPERIENCE

  • Total hands-on work experience of 7-9 years.
  • Minimum of 3 years’ experience in ITSM related position(s) with specific focus on Continual Service Improvement
  • Experience with continuous improvement methodologies such as Lean, Agile, or Six Sigma.
  • Certification in IT service management frameworks such as ITIL, COBIT, or ISO .
  • Good technology awareness across Infrastructure & Operations
  • Experience with cybersecurity, including experience with security frameworks and regulations such as HIPAA, PCI-DSS, or GDPR.
  • Experience with IT service management metrics and benchmarking, including experience with metrics such as first call resolution (FCR), mean time to resolve (MTTR), and customer satisfaction (CSAT).
  • Experience of a multi-skilled function operating globally.
  • Knowledge of hybrid cloud, network, virtualization, compute, database and storage technologies advantageous
  • Experience of ServiceNow modules and processes
  • Excellent communication, problem-solving, and stakeholder management skills.
  • EDUCATION AND QUALIFICATIONS

  • Engineering degree in a relevant field (e.g. B.Tech., B.E. or related).
  • ITIL 3 or 4 foundation certification
  • English language – expert proficiency (additional languages are beneficial)
  • WHAT WE OFFER

  • Competitive salary
  • Self & Family Health Insurance
  • Term & Life Insurance
  • OPD Benefits
  • Employees’ Deposit Linked Insurance Scheme (EDLI)
  • Learning & Development through HL Academy
  • Flexible Work from Home
  • Leave Travel Allowance
  • Variable performance bonus
  • Recreation facilities
  • Privilege, Casual and Sick leaves
  • Contact person

    Prabhakaran Raja Share this job

  • Imprint | Privacy Policy
  • Create a job alert for this search

    It Engineer • Chennai, Tamil Nadu, India

    Related jobs
    • Promoted
    • New!
    IT Observability Engineer

    IT Observability Engineer

    Michael PageChennai, Tamil Nadu, India
    The hiring organisation is specialising in providing logistic services.They are known for their commitment to technological advancements and operational excellence. Design and implement observabilit...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Lead Engineer - IT

    Lead Engineer - IT

    Guardian LifeChennai, Tamil Nadu, India
    Group Benefits API Team is responsible for APIs and Integrations supporting Web Applications enabling Guardian’s Group Business. We support our end-to-end Business with APIs for Quote, Policy, Custo...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Cross Technology Managed Services Engineer (L2)

    Cross Technology Managed Services Engineer (L2)

    WomenTech NetworkChennai, Tamil Nadu, India
    Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Lead - IT Engineering Services

    Lead - IT Engineering Services

    FreshworksChennai, Tamil Nadu, India
    Organizations everywhere struggle under the crushing costs and complexities of “solutions” that promise to simplify their lives. To create a better experience for their customers and employees.Softw...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Engineer - IT

    Engineer - IT

    Guardian LifeChennai, Tamil Nadu, India
    Developer role is responsible for creation and implementation of the technical detailed design (Low-Level Design) of a system for medium to large projects, Hands-on developing external facing web a...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Senior Staff Engineer - IT

    Senior Staff Engineer - IT

    R1 RCMChennai, Tamil Nadu, India
    Installation, management and troubleshooting of the Linux servers, with good troubleshooting skills.Experience in Disk management and LVM. Experience in Creating users and groups, Sudo management.Ex...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Senior Engineer- IT

    Senior Engineer- IT

    Guardian LifeChennai, Tamil Nadu, India
    Determine the design and workout strategy for new projects.Lead the Project lifecycle closely following Governance models. Identify and resolve issues reported within defines SLAs part of routine ma...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Senior Engineer - IT

    Senior Engineer - IT

    Guardian LifeChennai, Tamil Nadu, India
    Strong knowledge of financial services and insurance industry regulations around security and privacy including the Gramm-Leach-Bliley Act, State Privacy Laws, Health Insurance Portability and Acco...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Cross Technology Managed Services Engineer (L2)

    Cross Technology Managed Services Engineer (L2)

    NTTChennai, Tamil Nadu, India
    Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Engineer - Technical Operations (QCN)

    Engineer - Technical Operations (QCN)

    Qube CinemaChennai, Tamil Nadu, India
    Content Management : Check the status of received content.Verify the integrity of the content.Book content as per the schedule. Update the loading status of the content.Prioritize the booking of cont...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Senior Lead Engineer - IT

    Senior Lead Engineer - IT

    Guardian LifeChennai, Tamil Nadu, India
    NetLead Developerwill implement, manage, supportweb-based applications supporting Dental Network Administration, Quality Management Program, Clinical AI Review DB and Cactus.This person will be res...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Engineer, Gateway Service Solutions

    Engineer, Gateway Service Solutions

    SESChennai, Tamil Nadu, India
    Engineer, Gateway Service Solutions.PRIMARY RESPONSIBILITIES / KEY RESULT AREAS.Design, specify and implement services (Data & Video) at SES Gateway and Teleport locations for High Throughput satel...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Cross Technology Managed Services Engineer (L2) - Linux

    Cross Technology Managed Services Engineer (L2) - Linux

    NTTChennai, Tamil Nadu, India
    Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    IT Integration Engineer

    IT Integration Engineer

    Anicalls (Pty) LtdChennai, Tamil Nadu, India
    Development, Integration on cloud platform along with IT security know-how.Azure (or AWS) development experience is a must. Working knowledge of SaaS Platforms with a good understanding of technolog...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    IT Engineer – Observability Integration

    IT Engineer – Observability Integration

    Hapag-LloydChennai, Tamil Nadu, India
    IT Engineer – Observability Integration.Perungudi, Chennai, Tamil Nadu, India.With a fleet of modern container ships and a Vessel Capacity 2. TEU, as well as a Container Capacity 3.TEU including one...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Senior QA Engineer - IT

    Senior QA Engineer - IT

    Guardian LifeChennai, Tamil Nadu, India
    We are seeking a skilled and experienced Insurance Domain Techno Functional Tester to join our team.The ideal candidate will have a strong understanding of software testing methodologies coupled wi...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Engineer, Gateway Service Solutions

    Engineer, Gateway Service Solutions

    SES Latin AmericaChennai, Tamil Nadu, India
    Engineer, Gateway Service Solutions.PRIMARY RESPONSIBILITIES / KEY RESULT AREAS.Design, specify and implement services (Data & Video) at SES Gateway and Teleport locations for High Throughput satel...Show moreLast updated: 15 hours ago
    • Promoted
    • New!
    Cross Technology Managed Services Engineer (L2)

    Cross Technology Managed Services Engineer (L2)

    NTT DATAChennai, Tamil Nadu, India
    Join a company that is pushing the boundaries of what is possible.We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society.Our wo...Show moreLast updated: 15 hours ago