CRM Process Auditor

Company Description

Lapincode Properties is a trusted real estate advisor that emphasizes transparency and expertise. As a comprehensive digital marketplace, the company guides homebuyers throughout their property search, from shortlisting options to arranging site visits and beyond. Lapincode Properties also assists with home loans and property registrations, making the investment process seamless and secure. Leveraging technology and a multi-modal distribution platform, the company has experienced rapid growth in global real estate. With a team of accomplished professionals, Lapincode Properties is committed to turning buyers' dream property aspirations into reality.

Role Description

This is a full-time, on-site role for a CRM Auditor, located in Pune. The CRM Auditor will be responsible for analyzing customer relationship management data, conducting audits of CRM processes, and ensuring data accuracy. Additional responsibilities include evaluating the efficiency of workflows, implementing improvements, and generating reports to support strategic decision-making. Collaboration with internal teams to enhance customer satisfaction is a key part of this role.

Qualifications

• Proficiency in CRM systems, database management, and data analysis
• Strong auditing, quality assurance, and workflow evaluation experience
• Excellent communication, reporting, and presentation skills
• Attention to detail, critical thinking, and problem-solving abilities
• Familiarity with real estate processes or relevant industry experience is a plus
• Bachelor’s degree in Business Administration, IT, or a related field