ServiceNow Business Analyst - ITSM/SPMQBrainX • Delhi, IN
ServiceNow Business Analyst - ITSM / SPM
QBrainX • Delhi, IN
12 days ago
Job type
- Remote
Job descriptionLead and support ServiceNow project implementations across various modules. Collaborate with development teams to ensure timely and quality delivery. Participate in solution design, configuration review, testing, and deployment activities. Create and maintain high-quality documentation including : BRD (Business Requirements Document) FRD (Functional Requirements Document) HLD (High-Level Design) LLD (Low-Level Design) Write clear and concise user stories, acceptance criteria, and process flows. Act as a primary point of contact for clients and stakeholders. Conduct workshops, presentations, and demos to explain solution approaches. Manage expectations and ensure smooth communication across teams. Strong understanding of ServiceNow platform capabilities, ITSM processes, and best practices. Hands-on experience working with SPM (Strategic Portfolio Management) including demand management, project portfolio, resource management, etc. Experience with ServiceNow AI and Now Assist AI features to build intelligent workflows and automation. 5 to 10 years of total experience with at least 4+ years as a ServiceNow Business Analyst. Strong expertise in ITSM, SPM, and ServiceNow AI / Now Assist AI. Proven experience in requirement gathering, process mapping, and stakeholder management. Strong documentation skills (BRD, FRD, HLD, LLD, user stories). Experience working in Agile / Scrum environments. Excellent communication, analytical, and problem-solving skills.
Job Summary :
We are seeking an experienced ServiceNow Business Analyst with strong expertise in ITSM, SPM (Strategic Portfolio Management), and ServiceNow AI / Now Assist AI. The ideal candidate will have hands-on experience in requirement gathering, client interaction, and end-to-end ServiceNow project implementation. The role requires excellent analytical, documentation, and communication skills.
Key Responsibilities :
- Requirement Gathering & Analysis
- Conduct detailed requirement-gathering sessions with business stakeholders and clients.
- Analyze business needs and translate them into functional and technical requirements.
- Work closely with technical teams to ensure requirements are understood and implemented accurately.
ServiceNow Project Delivery :
Documentation & Story Writing :
Client Interaction & Communication :
ServiceNow Expertise :
Required Skills & Qualifications :
(ref : hirist.tech)
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