Java Support Cloud EngineerAideWiser SolTek • Thrissur, IN
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Java Support Cloud Engineer
AideWiser SolTek • Thrissur, IN
11 days ago
Job description4–7 years of experience supporting SaaS / web-based applications. Strong programming and debugging skills in JavaScript, TypeScript, and Node.js. Experience with Agile.js or similar modern frameworks. Deep understanding of REST APIs, JSON, and browser / network debugging tools. Hands-on experience with Atlassian Cloud platform (Jira / Confluence Cloud preferred). Familiarity with CI / CD pipelines, cloud infrastructure (AWS / Azure), and log analysis. Experience analyzing API integrations, authentication flows, and service dependencies. Strong analytical and communication skills. Exposure to Atlassian Marketplace apps. Knowledge of ElasticSearch, OpenSearch, or Atlassian Forge framework. Experience using Jira Service Management or similar ticketing tools. Prior background in L3 or Developer Support for SaaS applications.
Title : L3 Support Engineer
Location : Remote
Summary :
We are seeking an experienced Level 3 Support Engineer to join our team.
This role focuses on debugging and resolving technical issues in a SaaS-based environment integrated with Atlassian Cloud Applications. You’ll serve as the technical bridge between customer support and engineering teams — diagnosing complex cases, identifying code-level issues, and ensuring timely resolutions.
Key Responsibilities :
- Handle advanced technical escalations from L1 / L2 support.
- Analyze browser console logs, API requests, and backend traces to identify root causes.
- Debug issues in JavaScript / TypeScript codebase (Agile.js or Node.js environment).
- Work with engineering teams to apply permanent fixes and improve system reliability.
- Support customer onboarding, configuration, and data migration activities.
- Document resolutions, maintain FAQs, and contribute to support automation efforts.
- Perform post-incident analysis and suggest preventive measures.
- Collaborate cross-functionally with Product, QA, and DevOps teams.
Required Skills & Experience :
Nice to Have :
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Cloud Support Engineer • Thrissur, IN
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