Senior Technical Process Executive

Responsibilities Senior Technical SupportAnalytical and Problem solving skills

• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
• Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
• Display ownership and accountability oQuickly build trust and confidence with customeroOwn and resolve customer issues efficiently, effectively and empathetically Mandatory requirement for experienced candidates :
• 12-18 months’ work experience in Service Desk / Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support / Small Forms etc.
• Intermediate knowledge of T / S Small Forms (iOS, Andrioid, Windows)
• Intermediate knowledge of T / S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook , Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T / S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T / S, TCP / IP, OSI, Network devices and carriers.
• Basic networking knowledge Time Management Skills
• Being proactive and show the utmost respect for customer’s time Analytical and Problem solving skills
• Active listening and questioning, an eye for detail to determine the root cause of the issue, to avoid repeat contacts and further effort to resolve issues
• Analytical problem solvers who will understand issues, evaluate solutions and work with their colleagues to resolve issues
• Problem solving skills and quick thinking to own & resolve issues independently, thoroughly & efficiently
• Display ownership and accountability oQuickly build trust and confidence with customeroOwn and resolve customer issues efficiently, effectively and empathetically Mandatory requirement for experienced candidates :
• 12-18 months’ work experience in Service Desk / Tech support process providing remote support for Laptops / Desktops / LAN Issues / Application support / Small Forms etc.
• Intermediate knowledge of T / S Small Forms (iOS, Andrioid, Windows)
• Intermediate knowledge of T / S OS (Windows XP-10), Browsers, MS Office suite, of O365, Messaging, Outlook , Skype for Business, Microsoft Teams, SharePoint and OneDrive for Business
• Experience of working within a busy ICT Service Desk environment, showing experience of systems, support, diagnostic and resolution.
• Intermediate knowledge of Registry Fix, Patch upgrades, Virus T / S, Security, Encryptions
• Intermediate knowledge of Network collaborations & VPN T / S, TCP / IP, OSI, Network devices and carriers.
• Basic networking knowledge Educational Requirements Graduate