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AGM - IP / MPLS

AGM - IP / MPLS

Vodafone Idea LimitedThiruvananthapuram, IN
18 hours ago
Job description

Job description

1) Job Purpose

  • Fault management for Multivendor Multi technology IP network
  • Responsible for quick restoration of P1 / P2 incidents within SLA by applying suitable work around / solution.
  • Ensure timely management escalations for all P1 / Special incidents as per process and regular update

2) Key Accountabilities / Key Result Areas

  • Manage, troubleshoot & restore faults across multi-vendor multi technology IP networks
  • Able to understand the overlying services Voice, Data and other services and their architecture
  • Able to manage ISP and CORE IP network
  • Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

    • 3) Core Competencies, Knowledge, Experience, Technical / Professional Qualifications

    Description

    Technical skill evolution

  • Should have 10+ Years of Telecom experience with minimum 5+ in Incident / Fault Management in IP
  • Should have knowledge of routing and switching protocols like BGP, ISIS, Data center technologies (SDN, VxLAN), OSPF, HSRP, VRRP etc across CISCO, Juniper, NOKIA etc.
  • Should have strong knowledge of IP Network Architecture with services
  • Excellent Communication and Coordination skills, confident and structured when dealing with conflict
  • Experience in managing major incidents with good understanding of business and service impact.
  • Demonstrate effective stakeholder engagement

    • Operational Skill

  • Able to handle multiple outages at same time with coordination with relevant stakeholders
  • Strong interpersonal & verbal communications with good written skills.
  • Ability to manage shifts, Calm under pressure, Good problem-solving techniques and Customer focused
  • Able to take responsibility and motivate team members in difficult or stressful situations

    • Digital DNA

  • Should identify automation opportunity and implement it.

    • Process enhancement

  • Should understand industry standard process and framework like ITIL & ISO.
  • Should be able to improve and implement the current INM process
  • Familiar with ISO 27001 & the process of ISO 20000 audit and compliance
  • Always follow HSW rules

    • Core Competencies, Knowledge

    Professional Qualifications

  • Candidate must possess engineering bachelor's degree, Post Graduate Diploma, Professional Degree in Information Technology or equivalent
  • Must have foundation qualification in ITIL V3

    • 4) Key Performance Indicators

  • Ability to efficiently and effectively perform the technical requirements with troubleshooting, problem solving, and analytical skills
  • Ability to prioritize work with a sense of urgency and manage issues / escalations to consistently provides high quality and standardized professional services
  • Ability to work independently with a significant attention to detail & Ability to work under pressure.
  • Ability to manage shifts, Calm under pressure, Conscientious with a strong sense of pride and accountability,
  • Good problem-solving techniques and Customer focused
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    Agm • Thiruvananthapuram, IN

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