Technical Support EngineerSkillPad Talent Solutions Advisory • Bangalore
Technical Support Engineer
SkillPad Talent Solutions Advisory • Bangalore
30+ days ago
Job description1-3 years of experience in a customer-facing technical or consulting role, or L2 Support or Application Support. Basic knowledge of Web-based applications, various browsers, HTML DOM, and CSS. Basic understanding of cross-browser manual and automation testing. Excellent presentation and communication skills (both virtual and in-person). Bachelor's degree or higher in Computer Science, Engineering, or other Engineering or Technical discipline Experience in requirements gathering, use-case identification, fit-gap analysis, multi-product solution design, and system integration. Design best-practice solution architectures and process flows / workflows to help customers visualise their path to better automation. Being a critical member in the field, you will act as the voice of the customer and provide valuable feedback and recommendations to our Product Management Energetic and driven, hands-on individuals with a positive attitude. Results-oriented and focused on meeting deliverable timelines. A team player with excellent communication skills.
Job Description :
- Provide 24x5 world-class support to customers. (Rotation Shift).
- Manage customer queries and issues on Chat, Email, and on the Call.
- Troubleshoot browser-related issues - Chrome, Safari, Firefox, Edge, etc.
- Manage ticket and chat SLAs.
- Collaborate with Engineering, DevOps, and Product Management teams to address customer issues
- Strong understanding of cross-browser manual and automation testing
- Understand the Web-based applications (IIS, W / LAMP, etc. )
- Awareness of programming languages (JavaScript, Java, Python, PHP) and testing frameworks.
- Awareness of Hybrid cloud-based Saas solutions.
Requirements :
or equivalent relevant experience.
(ref : hirist.tech)
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Technical Support Engineer • Bangalore
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