Team Lead - Sales Operations

Location : Mohali

City : Mohali

State : Punjab (IN-PB)

Country : India (IN)

Requisition Number : 40745

Job Description

Business Title Team Lead - Sales Operations

Global Job Title Lead IV Customer Services

Global Function Business Services

Global Department Customer Services (DEP_BBS2)

Organizational Level 7

Reporting to Manager - Sales operations

Size of team reporting in and type 3 to 5

Role Purpose Statement Will be responsible for full operational control and end-to-end contract entry and order management activities. He is responsible for People management encompassing the end-to-end processes of talent acquisition, talent optimization, and talent retention while providing continued support for the business and guidance for the employees of an organization.

Able to champion the workload distribution to efficiently deliver the Global KPI's of Customer Service COE. This role requires end to end visibility of Commodity value chains to holistically define / change the operation model as and when required.

Main Accountabilities 1. Team Management :

• Monitor Daily contract entry and issuance meet Global KPIs, across all value chains on a daily basis.
• Ability to impart domain knowledge to the team to build a pool of subject matter experts (SMEs).
• Handle and resolve critical issues and propose solutions.
• Provide support in process transitions and work on process stabilization, have well defined control process, SOPs and KPIs.
• Lead and provide guidance to the team to effectively communicate and handle all day-to-day operational related activities with various stakeholders.
• Handle succession planning, identify training needs and work on resource development to build a self-reliant and efficient team.
• Monitor team performance to ensure that customer issues, concerns, and questions are resolved promptly and professionally.
• Act as an escalation point for complex customer issues that require higher-level intervention or strategic problem-solving.
• Accountable for tracking performance and driving best in class KPIs.
• Perform Month End Checks for Team and ensure accounting queries are resolved within the agreed deadline
• Work in coherence to achieve self and team goals.
• Additional responsibilities :
• Preparing monthly reports and scorecards.
• Manage work allocation and leaves plan of the team.
• Ensuring SOX and other statutory requirements are met and clean audit reports.
• Ensuring close coordination with team to have smooth closure of month end activities.
• Identify and propose ways of process improvement as per Industry leading practices.
• Handle exceptions generated, perform root cause analysis to resolve current issues and act proactively to avert potential issues in future
• Provide guidance and support to the team, knowledge sharing and best practices for talent optimization and retention.
• Financial Literacy :
• Good understanding of Order to Cash vertical, Order management, Billing, Credit & Compliance, Cash Application, Collections, Disputes management, Controls adherence and period end closing & reporting.
• Lead / identify projects Lean or Six Sigma projects aimed for process improvements / automations

Knowledge and Skills

Behavior Improve Bunge's outcomes by making data-driven decisions, keeping the customer at the forefront of all they do, and proactively gaining insight into the global strategy.

Collaborate, effectively communicate with others and take initiative to continually develop themselves.

Pursue opportunities to solve problems and take action while maintaining the ability to manage work, even in times of challenge or change.

Technical

Education & Experience

Bunge (NYSE : BG) is a world leader in sourcing, processing and supplying oilseed and grain products and ingredients. Founded in 1818, Bunge's expansive network feeds and fuels a growing world, creating sustainable products and opportunities for more than 70,000 farmers and the consumers they serve across the globe. The company is headquartered in St. Louis, Missouri and has 25,000 employees worldwide who stand behind more than 350 port terminals, oilseed processing plants, grain facilities, and food and ingredient production and packaging facilities around the world.

Bunge is an Equal Opportunity Employer. Veterans / Disabled

Skills Required

Sap, Customer Service, Power Bi, Microsoft Office, Sharepoint, Tableau, Order To Cash