System Engineer

At Nielsen, we believe that career growth is a partnership. You ultimately own, fuel and set the journey. By joining our team of nearly 14,000 associates, you will become part of a community that will help you to succeed. We champion you because when you succeed, we do too. Embark on a new initiative, explore a fresh approach, and take license to think big, so we can all continuously improve. We enable your best to power our future. Each of Gracenote’s verticals faces distinct challenges. From servicing billions of requests a day for the music business to providing the data powering global TV programming information in the Video business, to dealing with the dynamics of Real-Time Sports Data. To meet the 24 / 7 / 365 requirements of our customers, and those of internal groups like Engineering and Customer Care; Gracenote has created the Service Operation Support (SOS) team. With a goal of meeting the company’s internal and external needs, the SOSgroup is working to create a modern, scalable and highly automated platform for comprehensive monitoring, alerting, and troubleshooting for our heterogeneous infrastructure, and a large number of application components. Our customers demandaccurate and up to date data, and the SOS group has been built to ensure that we deliver it. Job Purpose : In Service Operation Support, the successful candidate will be responsible for ensuring reliable and on-time product data delivery, and supporting the overall operation of the SOS group.  Job Description : Resolving or escalating issues from submission / detection to fulfillment / resolution. You will be working a rotating schedule (including on-call shifts) within your team, and your primary duties include proactive and reactive service monitoring, technical triaging, incidentmanagement, and providing status updates and communications to management as required. This candidate should have a passion for automation and quality. An understanding of the interaction between Legacy and Current Systems, On-Premises andCloud, and most importantly the desire to constantly make things better.

Responsibilities :

• Identifying common issues and working toward long term solutions
• Excellent problem solving / analytical skills
• Maintaining & monitoring production applications and systems.
• Internal documentation
• Working closely with management, DevOps, and Engineering teams to execute ontasks.
• Work on defined SLA’s to make sure that our client receives the best of the services
• Identifying opportunities for process improvement.
• Must be able to manage and prioritize multiple work requirements
• Ability to work independently

Role Requirements / Desired Skills :

Additional skill set (Good to have) :

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