Application Support Engineer

We’re Hiring : .NET Application Support Engineer (Remote)

Are you a problem-solver with a passion for debugging, troubleshooting, and ensuring seamless product performance?

Location :

Remote (Client based in Pune)

Company Type :

Product-based (Ecommerce Domain)

Employment Type : Full-time

What You’ll Do

Provide

L1 / L2 / L3 application support

for production environments built on

• .NET

and

Microservices

architecture.

Debug, troubleshoot, and resolve

complex application issues reported by internal teams or external clients.

Manage and track

support tickets

using standard tools, ensuring timely resolution and high customer satisfaction.

Perform

root cause analysis

and implement permanent fixes for recurring production issues.

Collaborate with

development and DevOps teams

to ensure smooth product releases and patches.

Utilize

SQL

for data validation, issue analysis, and performance optimization.

Apply

OOPs principles

and

design patterns

while analyzing and improving system reliability.

Support

front-end components

built with

Angular

or

React .

Use

GenAI tools

to enhance troubleshooting efficiency, automate analysis, and assist in issue documentation or RCA generation.

Contribute to knowledge base documentation and share insights with the wider engineering and support teams.

What You’ll Need

Bachelor’s degree in

Computer Science ,

Engineering , or related field.

1–4 years of hands-on experience in

or

product support roles .

Strong experience in

debugging, troubleshooting, and production support .

Good understanding of

Microservices architecture

and

API integrations .

Solid skills in

OOPs, SQL, and design patterns .

Experience working with

Angular

or

React

front-end applications.

Familiarity with

incident management tools

(like JIRA, ServiceNow, or Zendesk).

Strong communication and client-handling abilities for managing

customer or product tickets

effectively.

Exposure to or active use of

GenAI tools

for automation, RCA, and ticket analysis.

Preferred Skills

Experience in

Ecommerce product environments .

Knowledge of

cloud services (Azure / AWS)

and deployment pipelines.

Familiarity with

monitoring and logging tools

like ELK, Splunk, or AppDynamics.