▷ [Apply Now] Senior Business Analyst

EPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.

The ServiceNow Business Analyst, reporting to the Chief Technical Officer (CTO), plays a key role in aligning business needs with technical implementation within the ServiceNow platform.

The position involves analyzing business requirements and translating them into actionable ServiceNow tasks and projects. The Business Analyst works closely with stakeholders, including business users, ServiceNow architects, and developers, to ensure solutions align with organizational goals and are implemented effectively. Strong coordination skills are essential for managing communication, expectations, and deliverables across all teams.

Responsibilities

• Gather and analyze requirements
• Translate requirements into actionable ServiceNow tasks and projects
• Coordinate with stakeholders
• Facilitate collaboration with ServiceNow architects and developers
• Conduct testing and ensure quality assurance
• Create and update documentation and deliver training sessions
• Oversee project timelines and delivery efforts
• Foster innovation and exploration of new solutions

Requirements

Nice to have

We offer