Customer Service Exective

Job description

Report Preparation : Generate daily pendency reports, reefer inventory reports, and import / export reports (24hrs & 12hrs).

Customer Coordination : Daily communication with customers to update them on delivery plans and obtain necessary information for job orders.

Invoice Generation : Ensure timely and accurate invoicing for customer services.

Internal Collaboration : Liaise regularly with internal departments to resolve issues and ensure smooth customer service operations.

Customer Reports : Prepare and manage various types of customer reports.

Shipping Line Knowledge : Demonstrate an understanding of shipping line processes.

Operational Knowledge : Familiarity with operations processes between port and CFS (Container Freight Station).

Document Management : Manage and coordinate documents such as Bond & LOI, EIR Copy, and ENBLOCK.