Salesforce Cloud Solutions Analyst

Please apply only if you are an Immediate Joiner : Notice Period(0-15days)

Role Summary

As a Business Analyst on our Sales Cloud Team, you'll be the first point of contact for all Sales Cloud requests. You'll play a critical role in ensuring our request queue is well-managed and that our team is focused on solving the most impactful problems. Your main responsibilities will include reviewing and triaging all incoming requests, understanding the root cause of the issue or the business problem the requester is trying to solve, and working with our technical partners to design and prioritize effective solutions. This is a highly collaborative role that requires strong communication skills and a strategic mindset.

Key Responsibilities

• Triage and Prioritize : Review, analyze, and prioritize all incoming Sales Cloud requests, ensuring that critical issues are addressed promptly.
• Business Analysis : Engage with our US-based Operations team to deeply understand their needs, pain points, and the business problems they are trying to solve. You'll translate these high-level requests into clear, actionable requirements for our technical team.
• Solution Design : Partner with technical Salesforce experts to brainstorm and outline potential solutions that align with business goals and technical best practices.
• Communication : Act as the primary liaison between business stakeholders and the technical team. You'll provide regular updates to stakeholders on the status of their requests and clearly communicate technical solutions in an easy-to-understand manner.
• Documentation : Maintain comprehensive documentation of all support requests, requirements, and solution designs.

Required Skills and Qualifications