Senior Network & Security Operations Engineer

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Your Role

We are seeking a highly skilled Senior Network & Security Operations Engineer with 6 - 9 Years of experience to join our team at Bengaluru location to lead and manage critical infrastructure operations, including network, firewall, proxy, and SD-WAN environments. The ideal candidate will provide L3 support, drive service delivery excellence, and ensure compliance with ITSM standards and regulatory requirements. This role requires strong technical expertise, process discipline, and bilingual communication skills in English and Japanese to collaborate effectively with global and local teams.

• Lead and manage operations for network and security infrastructure (NW, FW, Proxy, SD-WAN)
• Provide L3 support including advanced troubleshooting, root cause analysis, and escalation management
• Administer firewall and proxy environments, including upgrades, patching, and integration
• Maintain and update operating procedures and manuals for service delivery
• Adhere to ITSM best practices, KPIs, and SLRs report performance against SLRs
• Participate in planning, analysis, and service improvement initiatives
• Support change, configuration, release, and asset management processes
• Contribute to disaster recovery planning, testing, and execution
• Deliver training and knowledge transfer programs
• Maintain comprehensive documentation for systems and processes
• Support security management, monitoring, incident response, and compliance with privacy and regulatory standards
• Communicate effectively in English and Japanese (JLPT N2 / N3) with global and Japanese stakeholders

Your Profile

What you'll love about working here

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.

Skills Required

Network Firewall Administration, Bilingual Communication English Japanese - JLPT N2 N3, IT Security Operations Infrastructure Support, Compliance Incident Response, SD-WAN Management