Junior / Standard IT Supporter

Company Name : HCL

Payroll : TECEZE

Position Title :

Junior IT Supporter / Standard IT Supporter (depending on experience)

Location :

Bangalore (Work from Office)

Work Type :

Full-time, Onsite (WFO)

Experience : Junior IT Supporter :

Degree completed + 2–3 years IT support experience.

Standard IT Supporter :

Degree completed + 3–6 years IT support experience.

Joining :

Immediate joiner preferred (within 1 week)

Reports To :

Solid line : Local Supplier Lead

Dotted line : Regional Senior IT Operations Manager

Purpose of the Role

Responsible for delivering onsite IT support and services to users at the assigned site in Bangalore, ensuring smooth day-to-day IT operations and compliance with global IT standards. The role may also provide support to other sites within the country when required.

Key Responsibilities

Onsite IT Services & Support

Handle all onsite IT support activities at the assigned site.

Execute tickets, troubleshoot issues, and collaborate with service providers to resolve incidents within agreed timelines.

Document services in IT tools (e.g., ServiceNow, KCS) and ensure user satisfaction.

Provide walk-in and Genius Bar support.

IT Infrastructure Support

Safeguard IT infrastructure service availability at the site.

Collaborate with global IT infrastructure teams and SMEs to resolve local incidents.

Business Engagement

Act as local IT representative with business users and management.

Promote use of self-service tools and Service Desk.

Provide IT support during site events and business meetings.

Onboarding & User Training

Deliver IT equipment and setup for new joiners on Day 1.

Conduct onboarding, IT tool training, and security awareness sessions.

Support adoption of corporate services (O365, Teams, etc.).

IT Equipment & Asset Management

Ensure employees are equipped with standard IT devices as per global guidelines.

Maintain hardware / software inventory and collaborate with asset managers.

Project Support

Assist in implementing global IT projects and new corporate systems.

Work in Agile / Kanban setup and participate in stand-ups.

Qualifications

Education

Degree in IT, Computer Science, or related field.

ITIL Foundation certification (or willingness to obtain).

KCS certification within 12 months (preferred).

Work Experience

Junior IT Supporter :

Degree completed + 2–3 years IT support experience.

Standard IT Supporter :

Degree completed + 3–6 years IT support experience.

Experience in Microsoft / Windows 10, O365, iOS devices, and infrastructure.

Familiarity with ServiceNow or other ITSM tools.

Prior experience in international environments or 24 / 7 organizations is a plus.

Agile / Kanban work experience desirable.

Skills & Competencies

Strong troubleshooting and technical skills.

Customer-centric and user-focused approach.

Clear and professional communication.

Team player with collaborative mindset.

Ability to work independently and manage multiple priorities.