HCLTech || Walk-In Drive for OTC Collections & Disputes (3 -5 Years) 5th,6th&7th Dec|| Ambattur Loca

HCLTech || Walk-In Drive for OTC Collections & Disputes (3 -5 Years) 5th,6th&7th of Dec || Ambattur Location

HR SPOC : Shinaz

Venue : HCL AMB - 6, Ambattur

Work Location : Shollingnallur

Major Responsibilities : -

Collection of all complex / high profile accounts in the portfolio following the defined collection strategy and accountability of aged receivables as per defined metrics / SLAs

Implementation of service stops / remove stops according to process.

Review of UMCC and on account payments as per ICMP guidelines

Identify the potential write-offs for clearing aged debts.

Accountability for debt and cash targets achievement on a quarterly / monthly basis

Timely and correct dunning process + handover of insolvent customers / customers unwilling to pay to legal collections.

Detection and help for process improvement opportunities for collection + system improvements.

Where technical knowledge gaps have been identified through the review process, the job holder will work with the Administrators and the respective Team leader to aid in the closure of that gap.

Responsible for new process implementation within the teams

Ensure adherence to process and strategies that will allow best in class results in a controlled environment

Background, skills, experience, and qualifications : -

A minimum of 2 years experience within an OTC Collections team (Required)

Should have Finance background. Preferably B.com and MBA (Finance) graduates

Excellent communication skill (Oral and written)

Willing to work in Night shift

Proven track record in meeting targets and SLAs

PC literacy, particularly in MS Office

Demonstrate a customer focused orientation.

Strong negotiation skills

Project methodology experience

Excellent analytical and problem-solving skills

Role specific competencies and requirements : -

Fluency in (English), both written and verbal.

Results / Target driven.

Self-motivated and willing to learn new skills.

Commitment to developing oneself and desire to develop others.

Good listening skills

Team Player

Ability to work on own initiative.

Adaptable to a changing environment & flexible with regard to working patterns.

Excellent Customer Care skills

Leadership & People Management Skills

Note - Any collections experience with Voice can apply (Only immediate joiner and less than 15 Days can apply else do not apply please)