Call Center Executive

Job Title :  Call Centre Executive (Male) Department :  Customer Experience / Call Centre

Location :  [Specify – e.g., Kochi / Regional Office]

Reports To :  Call Centre Manager / Customer Experience Lead

Experience Required :  Minimum 1 year in Call Centre or Customer Support Operations

About the Role The  Call Centre Executive (Male)  will be responsible for managing inbound and outbound customer interactions across the Group’s Automotive and FMCG divisions. The role requires strong communication, customer service, and coordination skills to ensure an exceptional customer experience and smooth operational support between business teams and clients.

Key Responsibilities Handle  inbound and outbound calls  for both Automotive and FMCG verticals, including customer queries, product / service information, and feedback collection.

Conduct  service reminders, lead follow-ups, and post-service / customer satisfaction calls.

Manage  daily call logs and data entries  accurately in CRM or internal systems.

Coordinate with respective departments (Sales, Service, Delivery, CRM, Logistics, etc.) to ensure  timely updates and issue resolution.

Support  campaigns, promotions, and customer communication drives  initiated by management.

Maintain  daily and weekly reports  on call performance, follow-ups, and closures.

Escalate customer concerns appropriately to ensure swift and professional resolution.

Ensure compliance with company communication standards and customer service protocols.

Key Skills & Competencies Excellent  verbal communication skills  in Malayalam, English, and Hindi.

Strong  customer engagement and problem-solving  ability.

Proficiency in  MS Office, CRM tools, or call management software.

Ability to  handle volume-based targets  with quality and professionalism.

Good coordination and teamwork skills.

Qualifications Graduate / Diploma in any discipline.

Minimum  1 year of experience  in call centre, telecalling, or customer service roles — preferably in  Automotive, FMCG, or Retail sectors.