Tech Support Engineer 1

AVEVA is creating software trusted by over 90% of leading industrial companies.

Job Title : Tech Support Engineer / Consultant

Location : Hyderabad / Bangalore

Employment Type : full-time

The job

Provide applications and technical support to customers on AVEVAs SCADA / Historian products such as System platform historian PI etc

The Consultant / Engineer is responsible for resolving issues related to product and product configurations. This role requires excellent communication (both written and verbal) organization and troubleshooting skills.

This will involve comprehensive telephone support electronic support. Responds to customer product inquiries via telephone web or email.

Key responsibilities

Document activities and findings in a case tracking tool

Technical troubleshooting analysis and diagnosis of product issues

Technical troubleshooting analysis and diagnosis of custom application issues

Ensure case updates and resolution timeframes are in line with service level agreement.

Delivery of product issue work around or fix.

Replication of customer issues.

Development of technical documentations (Tech Notes / Knowledge Articles Tech Alerts FAQs etc)

Essential requirements

Strong verbal and written communication skills

Collaboration mindset and ability to work in a team environment towards a common goal

Good knowledge and 2 years of hands-on experience of any SCADA / HMI / Historian Products (Application Server InTouch HistorianPI etc) and PLCs

Experience in Industrial HMI / Control Systems / SCADA / Historian lifecycle.

Experience supporting relational databases Microsoft Operating systems Microsoft SQL Server database development tools and languages (SQL PL / SQL T-SQL)

A sound understanding of HMI / SCADA solution architectures and industrial automation / PLCs

Desired skills / Qualifications

BS / BTech / BE degree in a respective Computer Science or Engineering field

Systems integration experience

Experience in a Technical Support environment

Commercial at AVEVA

Our Commercial team comprised of over 2000 dedicated colleagues is the backbone of our customer relationships and business growth. From industry experts and solution architects to sales support success managers and business operations everyone shares a common goal : to deeply understand our customers needs and deliver tailored solutions.

If youre passionate about driving growth tackling complex business challenges and fostering strong customer relationships youll find success and fulfilment in our Commercial team.

Find out more : Benefits include :

Gratuity Medical and accidental insurance very attractive leave entitlement emergency leave days childcare support maternity paternity and adoption leaves education assistance program home office set up support (for hybrid roles) well-being support

Its possible were hiring for this position in multiple countries in which case the above benefits apply to the primary location. Specific benefits vary by country but our packages are similarly comprehensive.

Find out more : working

By default employees are expected to be in their local AVEVA office three days a week but some positions are fully office-based. Roles supporting particular customers or markets are sometimes remote.

Hiring process

Interested Great! Get started by submitting your cover letter and CV through our application portal. AVEVA is committed to recruiting and retaining people with disabilities. Please let us know in advance if you need reasonable support during your application process.

Find out more : AVEVA

AVEVA is a global leader in industrial software with more than 6500 employees in over 40 countries. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life such as energy infrastructure chemicals and minerals safely efficiently and more sustainably.

We are committed to embedding sustainability and inclusion into our operations our culture and our core business strategy. Learn more about how we are progressing against our ambitious 2030 targets : out more : requires all successful applicants to undergo and pass a drug screening and comprehensive background check before they start employment. Background checks will be conducted in accordance with local laws and may subject to those laws include proof of educational attainment employment history verification proof of work authorization criminal records identity verification credit check. Certain positions dealing with sensitive and / or third-party personal data may involve additional background check criteria.

AVEVA is an Equal Opportunity Employer. We are committed to being an exemplary employer with an inclusive culture developing a workplace environment where all our employees are treated with dignity and respect. We value diversity and the expertise that people from different backgrounds bring to our business. AVEVA provides reasonable accommodation to applicants with disabilities where appropriate. If you need reasonable accommodation for any part of the application and hiring process please notify your recruiter. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.

Key Skills

Ruby,Mac Os,Computer Networking,Windows,TCP,Customer Support,Linux,Shell Scripting,VPN,Dns,Technical Support,Troubleshooting

Experience : years

Vacancy : 1