Customer Care Executive

A Customer Success Executive plays a crucial role in ensuring customer satisfaction, retention, and long-term engagement. Their primary goal is to help customers achieve their desired outcomes while maximizing the value they receive from the company's products or services. Key Responsibilities : Customer Relationship Management : Build and maintain strong relationships with clients by understanding their needs and expectations. Serve as the main point of contact for customer inquiries, concerns, and escalations. Retention & Renewals : Monitor customer satisfaction and proactively address potential issues to prevent churn. Work closely with customers to ensure long-term partnerships. Feedback & Continuous Improvement : Gather customer feedback to improve product offerings and customer experience. Collaborate with internal teams (sales, product, support) to enhance customer success strategies. Issue Resolution & Support Coordination : Address customer concerns (raised by Customer, Sales team, Onsite team, etc.) in a timely manner and coordinate with support teams (Onsite team, HO Team, Vendor, etc.) for resolution. Ensure service-level agreements (SLAs) are met and customer expectations are exceeded. Reporting & Performance Tracking : Track customer success metrics (e.G., Net Promoter Score, churn rate, engagement levels). Provide regular reports and insights to internal stakeholders to drive data-driven decisions. Assist with Project Management : Support day-to-day activities related to project management Assist in Expense Clearance specific to projects Job Type : Full-time Pay : ₹15, ₹30,000.00 per month Benefits : Provident Fund Application Question(s) : Current CTC Expected CTC Notice Period Experience : Communication skills : 2 years (Required) CRM software : 2 years (Required) Cold calling : 2 years (Required) Language : English (Required) Hindi (Required) Expected Start Date : 07 / 10 / 2025