Team Lead

Role & responsibilities

Key Skill Set- B2C sales, tele sales, inside sales, outbound sales

Designation- Team Leader

Team Size- 25 +

Major Job responsibilities

Tele sales Management : Oversee day-to-day operations, ensuring the team meets B2C sales targets while maintaining a high level of customer service.

Customer Relationship Management : Build and nurture relationships with customers to ensure operational alignment and establish a strong foundation for future growth.

Team Oversight & Development : Lead and guide the telesales team, providing clear direction on strategy, goals, and performance metrics. Conduct regular performance reviews, coaching, and mentoring to develop team members.

Sales Target Achievement : Set and manage daily, weekly, and monthly sales targets, ensuring the team delivers results and contributes to overall business goals.

Resource & Shift Management : Organize team resources effectively, including managing staff schedules, absences, and leave planning to ensure smooth operations.

Continuous Improvement : Identify opportunities for process enhancements, driving initiatives that improve performance, efficiency, and customer satisfaction.

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