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ServiceNow Architect

ServiceNow Architect

Cygnus Professionals Inc.Hyderabad, India
17 hours ago
Job description

Responsibilities :

  • Act as the lead architect and subject matter expert for the ServiceNow solution, overseeing end-to-end design from initial discovery to deployment and adoption.
  • Conduct technical design and architectural planning, including data models, workflows, integrations, UI customizations, and AI enhancements using Yokohama features.
  • Translate high-level business requirements into comprehensive technical designs, evaluating and recommending optimal use of platform capabilities like App Engine, Flow Designer, Integration Hub, UI Builder, and Now Assist.
  • Lead solution design workshops, presentations, and reviews for technical and non-technical stakeholders, including senior executives and client's IT teams.
  • Guide and mentor cross-functional teams (e.g., workflow consultants, integration developers, UI builders, Now Assist specialists) on ServiceNow best practices, platform capabilities, and innovative Yokohama-specific solutions.
  • Ensure solution quality, performance, security, and adherence to ServiceNow governance standards, while identifying architectural risks and proposing mitigations.
  • Collaborate with the Program Manager to align architecture with project timelines, budget, scope, and business objectives.
  • Oversee integrations with external systems, optimizing data flows for the Concept to Market process.
  • Drive strategic decisions on AI integration, such as using Now Assist for generative AI in workflows to accelerate automation and productivity.
  • Provide technical liaison between the project team, client's internal IT, and business units, facilitating knowledge transfer and post-deployment support.

Requirements :

  • 10+ years of experience as a ServiceNow Solution Architect or Lead Consultant on large-scale, complex enterprise projects.
  • Deep expertise in ServiceNow platform architecture, data modeling, development frameworks (App Engine, Flow Designer, Workflow Builder), and integration patterns (Integration Hub).
  • Proven track record in designing greenfield workflow automation solutions, with strong knowledge of business process management and Concept to Market processes.
  • Experience with AI / ML capabilities, particularly ServiceNow's Now Assist suite for generative AI and virtual agents.
  • Familiarity with UI Builder for modern user experiences and Yokohama release enhancements (e.g., AI Agent Studio, improved automation).
  • ServiceNow Certified Technical Architect or Certified Application Developer required; additional certifications (e.g., Implementation Specialist, Now Assist) highly desirable.
  • Excellent leadership, communication, and presentation skills, with the ability to convey complex technical concepts to diverse audiences.
  • Strong problem-solving, strategic thinking, and experience managing multi-dependency environments.
  • Bachelor's or Master's degree in Computer Science, Engineering, or related field.
  • Willingness to work in flexible time zones for global collaboration; remote / hybrid options available.
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