Collections Specialist II

Qualifications :

• 1 or more years of related office experience in one of the following areas : Customer Service, Collections, Sales Support.
• Proficient in Microsoft Word, Oracle and a CRM system knowledge a plus.
• Above average proficiency in Microsoft Excel (Creation of formulas, sorting, filtering and general spreadsheet manipulation)
• Excellent oral and written communication skills.
• Ability to communicate with a diverse audience at various levels and all countries and cultures within the organization.
• Effective listening skills.
• Excellent customer service skills.
• Strong initiative.
• Ability to work in a fast-paced, high-pressure environment.
• Excellent time management skills and ability to meet tight deadlines.
• Strong analytical and problem-solving skills.
• Attention to detail.
• Ability to adapt to a constantly changing environment.
• Strong interpersonal skills.
• Strong team player.
• Ability to build strong internal / external business partnerships. Who you are :
• Motivated, high-potential performer, with demonstrated ability to influence and lead.
• Strong communicator with excellent interpersonal skills.
• Able to solve complex problems and successfully manage ambiguity and unexpected change.
• Teachable and embracing of best practices and feedback as a means of continuous improvement.
• Consistently high achiever marked by perseverance, humility and a positive outlook in the face of challenges.
• High School Diploma required; Associates degree or equivalent work experience preferred.

Skills Required

Order Management, Coding, Oracle, Crm, Continuous Improvement