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Saffron Tech - Delivery Head

Saffron Tech - Delivery Head

Saffron Tech Pvt LtdDelhi, India
30+ days ago
Job description

JD : Head of Delivery.

Location : Ghitorni (Work From Office) | Full-time | Senior Leadership Role.

About Saffron Edge

Saffron Edge is a high-performance digital marketing company that delivers measurable results for ambitious brands.

We've built deep domain expertise across the digital marketing stack and as we scale, we're looking for a sharp, execution-focused leader to take our Delivery function to the next level.

Your mandate will be to drive client success / retention, operational excellence, and service innovation across all our offerings including Organic Search (SEO), Account-Based Marketing (ABM), Social Media, Paid Marketing, and Marketing Automation.

You'll also have a seat at the leadership table to shape the next phase of Saffron Edge's growth.

Key Responsibilities & Deliverables

  • Own end-to-end client delivery, ensuring high satisfaction, retention, achievement of campaign goals.
  • Lead and manage the delivery team with clear KPIs and SLAs across marketing and tech execution.
  • Work closely with revenue teams to align on client goals, onboarding, upselling and ROI delivery.
  • Ensure delivery teams develop and execute tailored, high-impact strategies for each client - and be ready to step in personally when needed to guide or unblock execution.
  • Stay ahead of digital marketing trends to keep offerings cutting-edge and competitive.
  • Continuously improve delivery systems, tools, and workflows to raise speed, efficiency, and impact.
  • Build, coach, and upgrade the team - including org redesign where needed.
  • Ensure rapid resolution of issues, acting as the escalation point for client issues.

Knowledge & Experience

  • Minimum 10 yrs digital marketing experience, with at least 5 yrs in senior leadership roles overseeing mid-sized teams at a multi-service or SEO only agency.
  • Deep hands on experience running SEO at scale, incl. strategy, technical audits, and off-page programs.
  • Exposure to delivery in adjacent functions like ABM, Social, Paid, Automation.

    • Skills

  • Strategic & Analytical Thinking : Ability to quickly grasp clients' business across multiple industries, develop & implement optimized digital marketing strategies to deliver business outcomes, leveraging data-driven insights for continuous improvements.
  • Execution Excellence : Strong project management skills with the ability to translate strategy into action, ensuring timely, high-quality delivery and rapid problem-solving in a fast-paced environment.
  • Team Leadership & Cross-functional Management : Able to lead & mentor team and drive high performance whilst working fluidly with sales, product, and client success teams.

    • Attitude

  • Results-Driven Accountability : focuses on performance, not activity.
  • Innovative Growth Mindset : Constantly seeks new trends, technologies, and best practices in digital marketing; proactive in researching, networking, and experimenting to maintain a competitive edge.
  • Builder mindset with a solutions-first approach - sleeves rolled up, eyes on outcomes.
  • A positive, pragmatic, and collaborative attitude, inspiring teams to overcome obstacles and deliver best-in-class solutions for clients.

    • Benefits :

    5 Days Working (Sat & Sun Off).

    Flexible working hours.

    Health insurance.

    (ref : iimjobs.com)

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    Delivery Head • Delhi, India