Associate Consultant

Responsibilities

• 10-12 years of overall BPM experience and 5+ years of relevant BPM Quality management experience
• Proven FNA domain experience in managing overall effectiveness
• Experience in leveraging & proven expertise in replicating key best practices and reporting from these platforms
• Experience in leveraging industry leading Quality audit platforms to enhanced user experience and efficiency of the Quality Team
• Experience in managing transition accounts and driving early-stage interventions to ensure Right first-time implementation of quality processes
• Diagnosis and implementation of improvement opportunities to solve chronic business challenges focusing on process effectiveness and efficiency. Added advantage if certified as Six Sigma Green / Black Belt
• Ability to enhance key metrics by driving focused initiatives by partnering with delivery and client teams
• Ability to analyze complex data and share key process and business inferences / insights with the leadership team, including proactive operational risks and challenges.
• Experience in modernization and digitization initiatives
• Ability to project manage complex change initiatives by partnering with clients
• Work closely with the Training Team to drive key Knowledge Management initiatives and close loop implementation of training need analysis
• Strong communication skills and ability to represent Quality as part of Senior Leadership reviews and potential client visits
• Ability to lead large Quality teams and constantly collaborate with external / internal and Global Quality teams to for successful execution of deliverables Educational Requirements Graduate