Head of operations (founding team)

Head of Operations (Founding Team) Location :  Gurugram, India Reports To :  CEO / Co-Founders

About Eximius Next Eximius Next is a dynamic and ambitious BPM firm poised for significant growth. We have a strong foundation in Finance & Accounting services (AP, AR, R2 R)  and are expanding into Payroll, Supply Chain, and Finance Process Automation .

We are not another large BPO — we’re a small team with a big vision . This role offers the rare opportunity to join our founding leadership team  and help build a scalable, tech-enabled global operations partner from the ground up.

The Role This is not a typical Operations Manager role. As Operations Manager (Founding Team) , you will : Be the architect of our operating model Work directly with the co-founders Build delivery capabilities across Finance, Payroll & Supply Chain Drive automation-led transformation Lead client transitions and represent Eximius Next in international forums

You will own the blank canvas of operations , with the autonomy to design, experiment, and scale  systems that will define our success.

Key Responsibilities

Strategic (The Architect) Build and implement a scalable operational framework : KPIs, governance, quality controls. Lead client solutioning and transitions  — from scoping to steady state. Create a roadmap for AI enabled process automation . Represent Operations in CXO Level reviews  and strategic meetings.

Tactical (The Builder) Lead, mentor, and grow a multi-domain operations team . Act as the primary escalation point  for clients and delivery challenges. Standardize processes, solve complex problems hands-on , and stabilize transitions. Drive a culture of ownership, improvement, and innovation . Build new practices  and new domain Be the partner  in Eximius growth

Who You Are More than 10 yrs experience  in BPM / Shared Services, with deep F&A expertise  (AP, AR, R2 R) and exposure to Payroll / Supply Chain . A proven leader : you’re as comfortable creating a process map as you are leading a team meeting.

Strong in transitions, project governance, and client-facing delivery . Entrepreneurial, energized by a blank canvas  and hands-on problem-solving. Tech-savvy : familiar with AI, RPA, ERP, BI tools, and automation practices.

An exceptional communicator, confident with international CXO clients .

Qualifications & Traits Education :  Bachelor’s in Business / Finance / Operations; MBA preferred. If you’re  entrepreneurial, proactive, and thrive in startup pace , this role offers ownership, global exposure, and a fast-track into senior leadership.