Quality Auditor

Responsibilities

Conduct audits & ensure SOP adherence

Deep-dive into data using Excel (pivots, lookups, formulas, slicing & trend analysis)

Design & deliver impactful training sessions (TNA, TNI, SOPs, engaging content)

Analyze data, identify gaps & drive action plans

Collaborate with stakeholders to optimize processes

Maintain QA & training documentation

Lead and support project-driven initiatives to improve quality and training effectiveness

Demonstrate strong ownership in end-to-end execution of audits, training, and process improvements

What We’re Looking For

1-3 years of QA experience (preferably in call center / e-commerce)

Strong MS Excel expertise

Skilled in training delivery & module creation

Analytical, detail-oriented & independent worker

Graduate with excellent communication skills

Knowledge of CSAT, NPS, FCR is a plus

Open to travel for training / audits

Certification post-training

Project-driven mindset with ability to take complete ownership of tasks and deliverables