Talent.com
This job offer is not available in your country.
Client Service Specialist

Client Service Specialist

beBeeCustomerDombivli, Maharashtra, India
2 days ago
Job description

About the Role :

We are seeking a Client Relations Executive to join our team. In this role, you will be responsible for providing exceptional customer service and support to senior business and IT executives, technology and software vendors and business / IT services providers.

Key responsibilities include :

  • Manage interaction with existing clients
  • Liaison between providers and our advisory community
  • Schedule advisor briefings and workshops for clients aligned to client objectives
  • Consult with clients to ensure they see value in their relationship with us
  • Drive and manage monthly / quarterly targets of usage of services per client assigned
  • Provide an overview on our tools, services and offerings purchased and track their usage regularly
  • Identify concerns of the client, compile suggestions to improve products and manage feedback process

Requirements :

To succeed in this role, you will need :

  • A minimum of 3-4 years' experience in client relationship and account management, marketing and sales support function
  • Time management skills - The ability to juggle multiple projects with aggressive deadlines
  • Stakeholder Management - The ability to proactively troubleshoot client issues and work with the client to resolve their issues in a satisfactory manner
  • Consultative - The ability to understand the importance of reporting to client measurement programs and discuss these concepts with clients
  • Adaptive and Collaborative - The ability to work a flexible schedule, collaborating with US, European and APAC regions
  • Cross Functional Teamwork - Exceptional cross-group collaboration skills with proven track record of breaking down silos and working with others to maximize impact
  • Communication - Excellent written and verbal communication is a must

    • What We Offer :

    This is a dynamic role that offers the opportunity to work with a global team and make a real impact on our clients' success.

    We Are Looking For :

    If you have the skills and passion to excel in this role, we encourage you to apply.

    Create a job alert for this search

    Client Service Specialist • Dombivli, Maharashtra, India