Business Logic Developer II (PEGA)

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express

The Business Logic Developer II  role presents an exciting opportunity to develop business rules for the American Express servicing portals. This person will be responsible in collaborating with the Technology, Product and other key stakeholders to implement business rules changes for Global Servicing Portal (GSP) and Intuitive Service Portal (ISP) across all the global markets.

Key Responsibilities :

• Responsible for business process design, including business maintainable rules for the American Express servicing platforms - GSP and ISP.
• Partner with technology, product & servicing operations teams to prioritize, define and deliver top priority features.
• Develop, test, deploy and maintain the business rules and business processes across all the markets.
• Understand the POD rules, CCP pain points and come up with new solutions that are flexible, maintainable, and scalable.
• Automate the existing manual processes and strategies into new processes and rules.
• Successfully manage multiple projects and tasks concurrently.
• Effectively collaborate and influence at all levels without having direct authority.
• Timely updates to the leadership and all the stakeholders.
• Work with central and local market cross-functional teams to ensure that the business processes and rules adhere all the regulatory, compliance and risk requirements.
• Obtain feedback from the key stakeholders on the business processes and rules and drive improvements in future releases as required.
• Work in Agile or Kanban methodology and actively participate in all the agile ceremonies : sprint planning, daily standups, and retrospectives, etc.

Minimum Qualifications :

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally :

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.