Real-Time Performance Analyst

The Real Time Analyst is responsible for managing and ensuring that the service level agreements for various programs are met.

Main Responsibilities :

• Manage the call\ Chat volume, daily attendanceand program break schedules
• Assist with creation if metrics and targets for services
• Work closely with the operations team to analyze and help improve their delivery processes
• Generate ideas for process and service improvement planning
• Produce daily, biweekly and monthly internal reports
• Assist with projects and other duties as requested or assigned

Skills and Qualifications :

Required work experience

2-4 Years of experience in RTA / WFM

Interested candidate can share their resume at rupali.devlekar.c@eclerx.com