No longer accepting applications
Apply in 3 Minutes! Product Support Engineer
AtomicworkBengaluru, Karnataka, India8 hours ago
Job descriptionExperience : 3-5 years of experience in a technical support role, preferably within the SaaS industry. Technical Skills : Strong understanding of web technologies (HTML, CSS, JavaScript), APIs (REST, SOAP), and database management (SQL). Scripting : Familiarity with shell scripting in linux or windows power shell. Cloud Computing : Knowledge of cloud platforms such as AWS or Azure and understanding of how cloud infrastructure supports SaaS products. Problem-Solving : Demonstrated ability to analyze complex technical issues and develop practical solutions under pressure. Customer Focus : Strong customer service orientation with a passion for delivering high-quality support and fostering positive customer relationships. Communication Skills : Excellent verbal and written communication skills, with the ability to convey complex technical information clearly and concisely. Fantastic team —the #1 reason why everybody joins us. Convenient offices — well-located offices spread over five different cities. Paid time off — Unlimited sick leaves and 15 days off every year. Health insurance — comprehensive health coverage upto 75% premium covered. Flexible allowances — with hassle-free reimbursements across spends. Annual outings — for everyone to have fun together. Agency : Be self-directed. Take initiative and solve problems creatively. Taste : Hold a high bar. Sweat the details. Build with care and discernment. Ownership : We demonstrate unwavering commitment to our mission and goals, taking full responsibility for triumphs and setbacks. Mastery : We relentlessly pursue continuous self-improvement as individuals and teams, dedicating ourselves to constant learning and growth. Impatience : We recognize that our world moves swiftly and is driven by an unyielding desire to progress with every endeavor. Customer Obsession : We place our customers at the heart of everything we do, relentlessly seeking to understand their needs and exceed their expectations. Click here to get started with your application. Answer a few questions about yourself and your work. Wait to hear from us about the next steps.
Atomicwork is on a mission to transform the digital workplace experience by uniting people, processes, and platforms through AI automation. Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.
We're looking for an experienced Product Technical Support Engineer to join our team and help us build our modern service management platform. This is a position based out of our Bangalore office. We offer competitive pay to employees and practical benefits for their whole family.
If this sounds interesting to you, read on.
What you'll do (responsibilities)
We're looking for experienced individual contributors who've worked on large-scale products before, and we expect you to ramp up quickly and help us launch our products.
- Helping customers troubleshoot and resolve technical issues through various channels.
- Providing solutions or workarounds for technical issues.
- Keeping detailed records of support cases and solutions.
- Explaining technical issues and solutions clearly to non-technical users.
- Working with other technical teams to resolve complex problems.
- Testing new features and updates and providing feedback.
- Overseeing system performance and performing routine maintenance.
What we're looking for (qualifications)
We do not require any formal qualifications, but we value hands-on skills. We also enjoy working with people who are looking to learn new things and have a sense of responsibility towards their work.
What we offer (compensation and benefits)
We are big on benefits that make sense to you and your family.
Why we are different (culture)
As a part of Atomicwork, you can shape our company and business from idea to production. Our cultural values also set the bar high, helping us create a better workplace for everyone.
What next (applying for this role)
Do you have anything else to tell us, or don't see an open role that fits you? Email careers@atomic.work and let us know what's on your mind.
Create a job alert for this search
Product Support Engineer • Bengaluru, Karnataka, India
Related jobs
- Promoted
Product Support Engineer - L2
SignzyBengaluru, Karnataka, India Job Title : Product Support Engineer( L2 ).Signzy is an AI-powered RPA platform designed for financial services.Powered by Nebula, our no-code AI model builder, and a Fintech API Marketplace with ov...Show moreLast updated: 30+ days ago
- Promoted
AI Support Engineer
EmergentBengaluru, Karnataka, India About Emergent : Emergent is reimagining how software gets built.Our vision is to democratize development, enabling anyone with an idea to become a creator and making software accessible to 1 billi...Show moreLast updated: 5 days ago
- Promoted
- New!
Technical Support Engineer
Mindteckhosur, tamil nadu, in Job Opportunity : L2 Support Engineer (Multiple Positions).Start Date : ASAP (within 3-4 weeks).We are hiring L2 Support Engineers to join our dynamic IT team.
Junior Engineers : 2–3 years of experienc...Show moreLast updated: 3 hours ago
- Promoted
Product Support Engineer
LogiCoyBengaluru, Republic Of India, IN The ideal candidate will be responsible for configuring and troubleshooting our product to resolve our customers' technical issues.
You will support the customer by acting as the liaison between the...Show moreLast updated: 30+ days ago
- Promoted
Technical Support Engineer
Atlassianhosur, tamil nadu, in Atlassians can choose where they work – whether in an office, from home, or a combination of the two.That way, Atlassians have more control over supporting their family, personal goals, and other p...Show moreLast updated: 3 days ago
- Promoted
Product Support Engineer
AtomicworkBengaluru, Karnataka, India Our team is building a modern service management platform that enables growing businesses to reduce operational complexity and drive business success.
Product Technical Support Engineer.This is a po...Show moreLast updated: 5 days ago
- Promoted
Technical Support Engineer for a Web / Mobile application for US Company
Textellent, Inc.hosur, tamil nadu, in Full Time | 100% Work From Home | US Office Hours.You will work closely with Client Success and support them by providing Tier-2 client support for software technical issues and work with Engineeri...Show moreLast updated: 30+ days ago
- Promoted
Founding Engineer at JustCopy.AI
JustCopy.AIhosur, tamil nadu, in AI provides a platform for cloning production-ready software applications instantly, eliminating the need for extensive coding and AI prompting.
Our innovative solution allows users to copy battle-t...Show moreLast updated: 19 days ago
- Promoted
Blue Yonder - Product Support Engineer
BLUE YONDER INDIA PRIVATE LIMITEDBangalore Description : Scope : Position is focused on supporting various Blue Yonder Planning solutions in Demand / Fulfillment / Supply ...Show moreLast updated: 30+ days ago
- Promoted
Customer Support Engineer
Manifest AIBengaluru, Karnataka, India We at Manifest AI are looking for our AI Solutions Expert, and, we aim to disrupt how eCommerce is done today.Replacing the "search and browse way of shopping" with "asking and Get what you want wa...Show moreLast updated: 26 days ago
- Promoted
Technical Support Engineer
TerraGiGhosur, tamil nadu, in Technical Support Engineer - Infrastructure & Cloud.We’re looking for self-motivated team members who crave a challenge and feel energized to roll up their sleeves and help realize Confluent’s enor...Show moreLast updated: 3 days ago
- Promoted
Technical Support Engineer
Alvaria CXhosur, tamil nadu, in From the merger of two leaders in the.ASPECT Software and Noble Systems, comes.A new global force delivering leading edge.
We blend the agility of a start-up mentality with the stability of an estab...Show moreLast updated: 30+ days ago
- Promoted
Integration Developer / Application Support Engineer (MuleSoft & OIC)
Tech USAhosur, tamil nadu, in Oracle Integration Cloud (OIC).The ideal candidate will be responsible for designing, developing, and maintaining integrations between cloud and on-premise applications, as well as providing ongoin...Show moreLast updated: 26 days ago
- Promoted
Application Support Engineer
Sycamore Informatics Inc.hosur, tamil nadu, in Designation - Application Support Engineer.Technical - Strong command of SQL, Unix / Linux and Windows environments and ITIL processes.
Demonstrated excellent verbal and written communication skills.A...Show moreLast updated: 5 days ago
- Promoted
Founding Engineer
Sixteenhosur, tamil nadu, in We're building Sixteen, a fast-growing AI screentime app rethinking how Gen Z builds healthier relationships with tech.Backed by top founder and growing fast, we’re looking for a versatile engineer...Show moreLast updated: 23 hours ago
- Promoted
Technical Support Engineer
Cimpresshosur, tamil nadu, in The role involves providing L1 and L2 support by monitoring and resolving infrastructure and application alerts using tools like SolarWinds and New Relic.
The candidate will coordinate with cross-fu...Show moreLast updated: 24 days ago
- Promoted
Personalized Support Engineer (Technical Support with Ticketing Tool Exp)
TELUS Digitalhosur, tamil nadu, in The Personalized Support Engineer (PSE) is a member of the Global Personalized support.They are responsible for handling Phone Numbers.
Technical Account Managers (TAMs.Global PSE team advocates for...Show moreLast updated: 4 days ago
- Promoted
Lead Product Support Engineer
RazorpayBengaluru, Karnataka, India Title : Lead Product Support Engineer.The role of the Product Support Engineer is a technical role that ensures the stability, integrity, and efficient operation of the platform / system and service...Show moreLast updated: 3 days ago